Reviews for Chick-fil-A in Marlborough, MA
Keith Johnson. Absolutely and easily my favorite experience in regards to customer service. He was kind, humorous and very... professional throughout the whole transaction despite the majority of the crew not showing up. Definitely made the experienceoverall one to remember. I've never bothered leaving a review on anything until now, so here's to you, Keith! Google wouldn'tlet us give you a 5 1/5, so just pretend it was six and you took a bite of it. Read more
Today I was blown away by the service at Chick-fil-A. The woman who took my order was so friendly and personable. She remembered... my kids? names throughout the visit and even treated us to free sundaes at the end of our meal. Best ?fast food? joint around. Read more
Overall this was a good experience and lunch, as it was for many other chick-fil-as. I ordered a lot of food for 6 people... totaling around $43 in the drive through. They gave us a large bag and after we sorted out the food items we realized that theyhad missed a spicy chicken sandwich. I drove back into the drive through and after waiting for 5 minutes they gave us thesandwich with no questions asked and a very nice apology. The employees were courteous, the customer service was excellent andthe food was amazing. Just wish they could have double checked the order so that I didn?t have to go through the drive through asecond time. Read more
Missing half of the items at the drive-up. Previous visits to other stores have been very accurate. This one was missing a... sandwich and all of the sauces. Drove back and they corrected it. Seriously, the clerk handed me the bag with confidence andobviously didn?t check it before giving it to me. Read more
That's what a 12 ct chcken nugget meal looks like ? For 12$ They counted a tiny pice of crusty breading as a nugget. Fries were... cold, salad was ok and Mac n cheese was awesome however rhe girl taking my order was awesome and friendly while food came outvery fast. Really disappointed in the quaily of the main meal tho... Read more
Keith is the best in terms fast food service. This man should be working in a 3 Michelin star restaurant. He id calm even while... his employees make mistakes. He always fixes mistakes and makes sure every order is correct. Keith is the first ever fast foodserver that I want to tip. Keith should the president of the United States. Keith 2024! He will for sure do more than presidentBiden. Read more
My guy Keith. Greatest guy ever. So nice and passionate. I have never felt so accepted at a fast food restaurant. He made my... night. I wanna go back, truly an experience meeting him. Read more
First visit & won't be my last! My now fav take out/fast food place! Manager was so wonderful, forgive me not sure if his name... is John Keith or Keith John very polite, held the door open for us on the way in, had no idea he was the manager, genuinely kind& friendly. Every employee from start to finish was extremely helpful, pleasant & well mannered. It was clear they each wantedthe customers experience to be the best!! It was, I will definitely be back!! Thank you all very much the food was delish!!Denise R. Read more