Reviews for Subway in Mayfield Heights, OH
Worst customer service ever! The only reason there is one star, is because that was the only way to make this post of a review.... What a disservice and joke. The female staff and management is very rude, sarcastic and lacks skills with the public. I feel thewhole staff should be replaced and they should be hiring people whose actually do want to work with the public. Both myself andmy father, have made separate trips to this location and will never return. To be told you ?cannot place vegetables on the side?is ridiculous, but yet other locations, I?ve visited can and does. Good luck keeping anyone coming back for service. And ifmanagement does read this, you should do better with hiring the right people. Very awful experience and shameful. And I work incustomer service, this is beyond awful. You should not be in business if you make guidelines of not being able to placevegetables on the side. If it was that much of a problem using cups for the vegetables, it?s not like someone would not pay .50for a simple cup. I hope this is seen, so if anyone wants to know the best location for Subway, go to the South Euclid one. Atleast they would want to serve you, versus this location who did not have hardly anyone there, so not sure why such attitudefrom the staff. And I am sure I am not the only person. Read more
i was in early today. sub was decent. but will be getting a one star rating, manager was insanely rude to customers and staff.... definitely will not be returning. Read more
The lady manager there is awful. She is very rude, no customer service skills no wonder they are hiring. Replace the manager... asap. I most likely will not return to this subway location. I felt like i was wrong for walking in there. Read more
The fast pace of the location I appreciate but no matter how far in between I visit this location there is a heavy attitude from... the manager EVERY TIME makes you want to walk right out and go elsewhere Read more
Their salads are now pretty solid. My face is the honey mustard rotisserie chicken. Good people. Same people working there... during lunch prior to COVID. Feel like they know who you are when you order. Read more
The lady manager that works there is very unprofessional and rude. I work next door so I eat there every day almost and she is... always rude and has the worst customer service. She is the only one that doesn?t greet me, she always has headphones in, justvery rude all the way around. Never once told me to ?have a good day? or anything along those lines. Horrible customer service,straight rude every single day! Read more
Once again, my experience was every bit, to what I expect. This is good. I didn't see the restroom, but every thing I saw was in... good order. The artist made my wrap just as I asked. I can't say anything bad about this place. It doesn't get more stars,because it was not an over the top experience. Read more
If I could give negative stars I would. I went into this location last friday. The worker was helping a customer before me. The... worker took off her gloves to ring the customer out then after put new gloves on and started making my order after touching thefingertips of the new gloves with her not washed hands. I asked the worker "I'm sorry but did you wash your hands before puttingthose gloves on?" she then responded with telling me that she did not need to wash her hands because they are back theretouching the same things. I'm sorry but WHAT. I worked at subway years ago when I was younger and NOT WASHING YOUR HANDS wasNEVER ok. In fact it was a necessary step that we needed to take after helping each customer. I am completely disgusted with howthis emplyee responded to me and still DID NOT wash her hands. I am not happy with my visit here and will not be returning. Iwill also be reaching out to corporate because this is absolutely NOT ok. Read more