Reviews for Fanci Freez Burgers and Shakes in Meridian, ID

Second time there they forgot the bacon on our bacon cheeseburger first time they forgot the double patty on the double... cheeseburger. Called and informed them both times so they could better there staffing attention to detail. I never ask but alsowas never offered the difference back in change. Bacon is more money and so is the a extra patty which I paid for and nevergotten never off compensation. I took it as a oops the first this second time was my bad I won't go through they drive throughagain. Bummer I like there shakes. They must be doing ok to not care about customers and service. Read more

Worst customer service ever. No greeting or even a smile. Employees lack communication with one another. Waited 30 minutes for 3... root beer floats and a smoothie. When we asked about our order they then gave us our floats that had been waiting there and thenother employees started making more floats when we were just waiting for smoothie. (Lack of communication) teens were juststanding around, trash was everywhere. Need someone in there with more experience to get things moving in there nicely. Therewere plenty more people in there who were also experiencing frustration with messed up orders. Read more

If you?re looking for ice cream or a milkshake then this is a good place to go. They take a longgggg time to serve the food... though, which is kinda surprising for a fast food place. But if you?re craving a diner style burger, fries, fry sauce and somesort of ice cream dessert, this is a good option! Read more

Although I deeply respect the longevity and history of this business, food items outside of ice cream and shakes needs to... improve. My initial bite into the cheeseburger tasted like peanut shells (though I am certain peanut oil was not used). It painsme to think that I have had better flavor and experiences with national chains. The tots were superior to the burger, but thatis an every day supermarket item and not an accolade. Table tops were somewhat greasy. Ambience was nice and staff was friendly. Read more

There were 5 or 6 people working. There was one other couple dining inside . Every table was dirty the bar was dirty so we ate... outside at a dirty table. The bathroom was also dirty and littered with little scraps of toilet paper. The kid running the drivethrough was on his phone as was another young gal on her phone. both had gloves on , touching their phones and then handing foodout. However the gal that took our order was extremely friendly and it appeared she was trying to keep the place going. Hername was Megan I believe. The cook was also working hard. Also pricing not clear unless it was in fine print . If you order acombo meal with one of their flavored soft drinks it's an extra dollar. I will say the food was fresh and the fries were hot.Hopefully you can tell you're staff to get off their phones and clean a table. Read more

Customer service still needs work & drive thru takes forever but! Great shakes were enjoyed by all

We made a family visit to Fanci Freez with varied results. First, the good: I tried their Huckleberry Burger (yes, you read that... correctly -- Huckleberry) and it was surprisingly good. They put huckleberry glaze in place of regular condiments. It was quitesweet which was an interesting flavor profile. I wouldn't choose it often instead of savory options; however, it was a funexperience. My wife had the Mushroom Burger and it was very good -- plenty of thinly sliced grilled mushrooms with lettuce andSwiss cheese. Two grandsons had dipped ice cream cones -- chocolate dipped in chocolate and vanilla dipped in butterscotch. Theydidn't talk much because they were too busy eating. The cones were large and threatened to melt before they could finish. Theother grandson had a medium Oreo shake and complained that it was too thick... To me, that is a good thing -- who wants a thinshake?! This teenager, who normally is a bottomless pit when it comes to food, couldn't quite finish his shake -- anotherpositive. My wife & I love huckleberries (evidenced by my choice of burgers); therefore, we shared a large Huckleberry Shake. Ithad plenty of whole berries and good thick ice cream. It was a tasteful delight! The only problem is that the fruit kept gettingstuck in the over-sized straw. We had to ask for a spoon to enjoy most of the huckleberries [see my second photo]. In our book,that is not much of a problem. Now, for the downsides: I asked for grilled onions on my burger; however, they were not grilled.The overall flavor was fine anyway; but I expect restaurants to get the order done correctly. The Italian Soda and Spin drinksfor my daughter and son-in-law didn't get prepared until they went back to the counter and inquired about them. For some reason,the staff forgot to complete the entire order. The place was only medium-busy on a Thursday evening; so there is really no goodexcuse for that oversight. Son-in-law liked his Orange Spin whereas daughter said Sonic's I Read more

Yummy food! Used to go to the location in downtown Boise so it's nice to have another location in Meridian to visit. Food was... quick, the gems were hot & crispy. Beer battered fries delight with Fry Sauce (don't get excited, it's not handmade) They haveawesome flavor burst cones that are gigantic! Rating a 4 because there isn't much parking... and there was melted and dried icecream all over the ground out front. Read more