Reviews for Chipotle Mexican Grill in Methuen, MA

Waited 20 minutes for a Doordash order that consisted of a single burrito and chips. There were at least 4 other delivery... drivers waiting for their food this entire time. Nobody was ordering food in person either. In summary, SLOW AF!!! Read more

Very disappointed with the service. About 12 employees in the back just talking. One person in the line. When I ask to get... someone to he'll finish my bowl with was sitting on the counter the cashier gave the worst attitude. She told me the were alldoing prep. Food look old and grease. Nothing was fresh. Then when was time to pay, the cashier just walked away. I didn't deserve this rudness, all I asked was for someone to finish my order and help this only employee who seemed working hard. Iworked many years in food service, I know how hard is working in a restaurant but here, cleanliness, quality and customerservice was the worse today. Read more

I?ve been to this chipotle many times. I think the food overall is great. Every time i go in person, I never have issues with my... order. My issues lie when I get the food delivered. For the past month, every time I have my burrito delivered to my house,there are ZERO veggies in it. I specifically ask for no meat and only veggies and every time in the past few week, it has onlyhad the rice, beans, and cheese in it. The burritos are still delicious but I would appreciate knowing ahead of time if therewill not be veggies in my burrito in the future. Read more

They?re definitely just hiring anybody at this location to the point where they don?t even pay attention to the details on... online orders for delivery. Why ask & pay for extra portions of anything if you?re not gonna get it? Rice was also freaking hard& cold.. The workers just sit around and talk. I would say go in if you want your order correctly made but then again all yousee when you walk in is airpods in their ears. Corporate needs to fire management and the employees and start over with newstaff or shut down for retraining.. Read more

This is a "salad" with fajita veggies added. Notice, zero salad or veggies? I don't think it's possible to put less care into... food preparation. Had the same experience in Nashua, NH the other day. So it's clearly a company wide problem. Lost a customerfor life. Read more

This location has always been for us over the years. They rarely seem to run out of food items compared to other locations.... There is a busy delivery and pickup side to the business, which seems to keep everything fresh! Since it's so busy my onlyfeedback would be to keep table cleaning supplies available to customers - perhaps on the bussing station as I've yet to find aclean table here during all the business. I don't mind doing that myself, but don't see a station for that like I've seen atsome of the big city locations. Overall, this is one of the best Chipotles around and I'm glad to have a quick option for avegan and her non vegano husband for a healthier option! Read more

I saw 5 people behind the line and 1 person on break and no one helped me for approximately 8 mins after I got to the line.... There was only 1 other patron before me and the girl helping her took a phone call in the middle of getting the patron?s food.The staff does not respond to customers entrance in any way and seemingly ignores them. I was skeptical as to why this Chipotlehad such a poor rating, but I can see now that it?s because of the staff and poor level of service. No soap in the restroom,also. The girls that work at this location just stand around and talk. Read more

Worst services ever! Right now there are more than 20 person waiting for orders. Spoke with a customer who did the order online... and have been waiting 40 minutes plus the employees were fighting between them. There is no manager here, Never!!!!!Their onlinesystem fir orders is a mess! Actually is berter and quick if you do the line Read more