Reviews for White Castle in Metuchen, NJ
The cashier was very pleasant but the fish we ordered was over cooked and burnt. We ordered 2 onions rings and got 1 onion ring... and 1 fry. The drive up was the only thing opened and the line was in the street Read more
Place was clean, people were nice. We ordered 2 Cases online, 1 regular, 1 without "ketchup" (for husband and son). Forgot to... check food before we left because husband was tired and hungry. We got home they all had "ketchup" ???? husband not happy butate some, son did not eat any because he does not like ketchup. Read more
This place is a pretty spectacular disaster. I went in here 3 times the past week to pick up deliveries but had to cancel and... leave every time because of how totally incompetent the staff are. I would have been there for 45 minutes either trapped in thedrive through or standing around pacing back and forth with the other confused, disgruntled patrons who the staff casuallydisregard and talk down to. One time I approached one of the workers to ask how my order was coming along and she began cacklingwith laughter and dancing. Good stuff. Read more
They took about 15 minutes between each drive through order so I even tried calling out to the order machine to see if anyone... was waiting for me to say something. Turns out they were just making whatever orders and never bothered to let the next personknow they were busy. Person who took my order also seemed irritated when I told my order since they didn't fully write the orderon the machine and instead partially memorized it. Thankfully the food was what I ordered though Read more
Came here after a nightmare at Sonic. Was in search of a shake. Finally got it here, they didn’t hit me with “machine is not... working” for once. Kind older lady took my order, she offered to mix flavors I accepted, she read back my order (and thatsometimes can make or break how the rest of your order goes so I appreciate it). Got to the window, kind man confirmed my order,offered sauces, and even greeted me kindly after transaction finished. Seems like I’m praising service that should already bereceived but trust me not all places offer a basic well put order in fast food places these days. Line was long when I got therebut it moved smoothly. They looked well staffed for a late evening, some wore masks, personnel there is older so you can tellyour service will be at least decent. I WILL BE RETURNING knowing that this experience was pleasant. Read more
I’m not from the area, and we don’t have white castles near me. When I saw this one, I got excited. Walked in, feet were... sticking to the floor immediately but I ignored it due to staffing shortages. Went up to order, waited 3-4 mins for someone to‘notice’ me, but again hoped it was staffing shortage. The woman who took my order spoke very broken English but her managerstanding next to her kept correcting the things she misunderstood me saying. I sat down to wait, realizing my elbows weresticking to the table at which point I started to get disgusted and stood up. I stand up to see the cook scraping the onions offof a handful of burgers, which I assume were my crave case. While ignoring several other patrons, the manager kept screaming‘GET DA MONEY’ to the window cashiers every 30-45 seconds, at which point I realized she’s trying to trick the system intothinking orders are being taken, paid for, and dished out at a reasonable time, WHICH THEY ARE NOT. After my long wait andobservance of some of the worst, most disgusting employees I’ve ever dealt with, I got my case and was ready to go….. BUTWAIT… they didn’t close the box!!!! In between the register and the exit, the whole box opened and dumped burgers all overthe incredibly dirty sticky floor. The workers saw me, naturally turned their heads and ignored it. I skurried around to save my$36.24 in grease, luckily two didn’t leave the box so I got to eat them. They were cold and chewy and tasted like they hadalready been on the ground before my escapade. Luckily, my dogs enjoyed some of the other salvageable 28 wet cold mushy burgers.You would likely have a better experience in a McDonald’s dumpster, so I wouldn’t recommend. Read more
Place was very clean, food was hot but just ok and customer service was not very good. Nobody was friendly or talked to you. The... young lady stared at us until we gave her our order. No words no nothing! Then handed us the food. Again no words no nothing! Soweird! Read more
Not sure exactly what the problem here is but weeks in a row I have tried to order food through the drive-thru. First week I... waited 15 minutes and then just left the line two weeks ago I waited 10 minutes and then just left the line tonight I waited 5minutes and then left the line in fear that it was going to be another 15 minute or more wait. It doesn't take that long to cooka White Castle burger never mind taking an order for a White Castle burger. You either need to revamp your system or highercompetent staff. Read more