Reviews for Tropical Smoothie Cafe in Missouri City, TX
I am coming with the review and regretfully so. I dined at Tropical Smoothie Cafe today and had the Chipotle Chicken Flatbread... which is normally quite tasty. Today I was eating my sandwich and was about halfway through the meal when I decided I wanted totake a few pieces of lettuce out to get more of the chicken and bacon. I opened the flatbread and immediately noticed somethingblack on my lettuce and identified that it was a small fly. After noticing this I immediately went to the counter and informeda staff member who was standing near the register. She immediately got her manager and when he came over I immediately showedhim the flatbread and the fly on it. He then looked at me puzzled and shrugged his shoulders. He then told me he could remakethe flatbread. In response I let him know that I really no longer had an appetite, understandably so and I would rather justget my money back for that particular item. He then asked me for my receipt which I had not been given one and he said I cannotlook up the order without the amount. This was after I had informed him of the items ordered. I told him if he could give me amoment I can check my account as I know that the order would also include a tip that I added to the total. Another staff memberwalked up and looked up the order on the opposite register and told him that she found it. He then proceeded to process myrefund for the flat bread and gave me a receipt for the refund and not one time did the manager apologize for this. I dounderstand that things happen but as a customer and someone who has worked in customer service I would definitely be apologeticthat any customer was not able to enjoy food that they purchased. I think an apology is the bare minimum however I did notreceived that and for that reason I will not be returning. Actually what I did receive was the manager first questioning if thefly landed on my food while I was eating it and was not prepared with the fly. To that I Read more
Service can be hit or miss, but when it's a miss its a total miss. We often got take out from here and time it such that the... order is ready by the time I go to pick up. Few weeks ago they were running a promo for free smoothies and unfortunately thepeople coming in for free smoothies were far more important than those of us who paid for their food and smoothies. It tookover 30 minutes and prodding from me to get my food after I arrived. We had ordered food and smoothie combos and while the foodand 2 of 3 smoothies were done, the last never got made. All of the people coming in for free smoothies got theirs right awaythough. By the time I got my last smoothie, the other 2 were melted and the food was cold. I don't know if I have the patienceto visit again. I would rather take my business somewhere that would value it. Read more
They literally fire they?re employees off of emotion and they?re stores aren?t as clean as y?all think one time I was sitting... behind where they make the food and I heard somebody say ?their about to get a little DNA inside their food and one of theemployees walked out of the restroom and we both looked in shock he had more decency than that guy obviously Read more
Wife had me stop by to get her a smoothie. They don't have the "hurricane" anymore i guess so i asked for the closest thing. Got... home and my wife said yah that doesn't taste anything like the hurricane lol... Service was ok, the drive thru operator was verydistracted but the order was correct. They do have very fresh food on offer, made to order. Read more
everyone I know hyped this place up so I eventually tried it ! Yesterday I order a baja chicken wrap I added bacon and buffalo... sauce. I will never eat at any of these establishments again ! I literally threw my food up not even a hour before eating it ,and couldn?t stop throwing up. i?m pretty sure I got food poisoning. i?m literally scared to eat anything Read more
Great variety of lunch options - smoothies, flatbreads, salads, wraps and sandwiches.
I decided to try this place for the first time through Uber Eats. On my order I had a hummus bowl and some other items. At first... I thought it was going to look something like how Chipotle makes their bowls, which is the main reason why I decided to try thisplace plus the picture on the website shows the same vision I had at first. Well that?s not what it is. They put lettuce at thebottom then put the rest in corners as you can see in the picture. So i noticed I didn?t see any hummus in my hummus bowl Ilift things around to see if I could find it but I didn?t see it all. I decided to call the restaurant and told a women what theissue was. She says her shift leader knows for a fact that she put the hummus in it. I asked her well is it in the bottombecause I don?t see it. The person I was talking to made it seem like I was lying so I told her I could send her a picture evena video to show them that I don?t see it at all. She gave me her number and I sent a photo to her. I?ll be posting a before andafter picture of what the bowl looked when I received it and after when I tried looking for the hummus while I was on the phonewith her. Now the hummus bowl is on the right side and Baja bowl is on the left. She replies to me saying ? So the bowl looks asif it has already been mixed so I cannot tell where the hummus is. The only thing I can suggest is to come up here bring youbowl back and I can remake it. Other then that there?s not much I can do. It?s a third party order.? Might I say if I had themeans to come up to the restaurant I would?ve done that to begin with. The only thing that is mixed is the rice after I triedlooking everywhere for this hummus. Honestly all I wanted to do was to let them know I didn?t receive the hummus but it hasturned into something way more than it needs to be. Being that it is my first time ordering from this place I have no clue ifeverything was suppose to be cold because it definitely was. Rice beans chicken. If it?s meant to Read more
They sell more than smoothies. Very clean and employees are so polite. Food was really good!! I tried the Chicken Pesto and you... can choose a side. I chose the banana. Plus if you have Wellsfargo, there is 15% cash back till 11/21 you ( redeem first on theapp) Read more