Reviews for Papa Johns Pizza in Monroe, GA
Delivered to wrong address 3 times now. When I call they do not escalate order, this time it took over 1.5 from it being... delivered to the wrong address. The last time we never received it. Read more
Great experience! Hot food, friendly driver. Everything correct and on time! Even answered the phone *after closing* when I... called cause I thought I was missing something (I was wrong, not them????). Read more
Incompetent! I already had to wait 10 minutes to get my pick up order because the girl cannot figure out how to use the computer... with someone making over the phone order. Then once she?s finally done I give her my name she tells me she cannot find my orderand of course I left my phone in the car and there?s four people waiting behind me. I go back to my car get my phone confirm I?min the right location and I asked her what is it that she needs to pull my order up. She asked my name again and all of a suddencan?t find my order. If I could have only reached over the counter. This is my first and last time coming to this location. Ican?t help but think it was intentional Read more
EXCELLENT customer service by Karl..Give that man a RAISE..Polite, on point with his work..Was told 10-15 mins on my pizza,... waited in parking lot and was about to go in, before i could get out Karl came out and hand delivered my food to me in theparking lot to keep business moving smoothly..Great job.. Read more
This is how our dinner arrived. Pizza looking like it was stepped on. I called the manager and most of our conversation was him... saying "uhhh". We've ordered from here before and the cut, toppings and sauce style was wrong. We love Papa John's but thisstore is ridiculous. Read more
Ordered a large stuffed crust. It wasn't cheap after tax, delivery charge and tip. I was told 30-45 minutes. Over an hour later,... I called in and pressed the #2 for order status. The recording said it should be delivered in less than one minute.Called againthree more times over a 15 minute period, same recording response. The next call was placed as a new order ( #3 on the menuprompt). The girl said it was already delivered. I told her that we were near the front door and did not hear the doorbell ring.I told her about what the recordings said. she put me on hold for a manager. He said it was delivered 20 minutes ago. I openedthe front door and the box was laying on my front entry. We had to preheat the oven to heat it up again. I asked the manager whodelivered it. He answered, "sometimes in house, sometimes Door Dash). I told him we would eat outdated cold hotdogs without thebun before we ever call Papa Johns again for anything! One sorry delivery driver who got his/her tip in advance, who willprobably be at another job one week or month later, just cost Papa Johns approximately 10 future years of revenue from my walletalone! Be forewarned, DO NOT tip in ADVANCE! And.............call another pizza place or put some clothes on and drive over to areal pizzeria. It will be a whole lot less disappointment and anger. This Papa Johns is on Bold Springs Rd in Monroe. The crusthad virtually no taste, the cheese no discernable flavor, with veggies that real offered nothing for the remaining taste buds.Never again! The manager didn't offer any concessions. It is a good thing, as I was in no mood to hear it even if he did. Read more
I purchased an order of wings from them. They carelessly wrapped them in the box and when I got home the oil had soaked the box... and stained the seats of my new truck. I called the store and the manager?s response was I?ve never heard of that happeningbefore. Next time I?ll drive the extra mile and go to dominos. Read more
Best papa John?s pizza at this location I stay closer to the Monroe location but the extra drive is worth it