Reviews for El Pollo Loco in Monterey Park, CA
Service line signs needed - because the employees don't communicate with you, or amongst each other. (Morning weekday... shifts) Food is always tasty, as usual. Read more
Very small store with a line going out the door at lunch time. The manager did the best she could. Good food
Customer service was great ???????? . Food quality is what I always expect from this food establishment. Restroom were clean &... environment pleasant enough to eat calmly. Read more
This place is going down hill... I got a very soup-y salad. Yuck! $10 salad and I couldn't even finish it.
Pollo Loco was short staffed so they closed at 7p, but yet they were accepting online orders. And unless I harass them and bug... them for info and help they won?t automatically issue refunds to online order they can?t fulfill. And the staff didn?t know whatto do or what to say that night. Horrible customer service. All these fast chains being run by kids. I was very clear aboutgetting in communication with someone to help me with a refund because they didn?t turn off their online orders, and now I?mhaving to play a follow up game. Very unprofessional to put the staff in this position, I understand this is out of their handssince it?s not managed onsite, but that is precisely why management is there to make sure things are working accordingly. Whereare they? Who knows? But whomever owns this store is so selfish to leave their staff clueless, not properly trained andefficient. Read more
On 03 / 27 at 8: 21 They refused to sale a skinless boneless breast meal. Apparently the mananger told the worker cashier not... to sale that. It hard to tell names none have name tags . She was the Manager no name tag Read more
We have been coming to this El Pollo Loco location for many years we can remember. We enjoy the chicken well prepared cook and... we enjoy their other items like the Pollo bowl and the tosdada salad. Read more
The restaurant had a huge order to fill so did not want to honor the menu. I order tacos al carbon but manager and worker... refused to service the order. Had to threaten with legal action to finally get the service. This is the 3rd time they try this.They treat people like trash and Pollo Loco Corp does NOTHING about fixing the problem. People in that community are humble sothey settle, LAST time I go there Juan Pollo is down the street will try that instead!!!! Read more