Reviews for Steak 'n Shake in Muncie, IN
Food was great service was poor. We used the kiosk to order and people who came in after us were given their food. We work on an... ambulance and we only have a small amount of time to grab something and go. We watched them set our order behind a wall andleave it. We only knew it was ours due to the last people being inside. After trying very hard for several minutes to getsomeone to give it to us the cook was reaching it to us and another employee snatched it from him to hand it to us. I'm sorry atleast he answered you walked by. It's not his job to hand out food but I commend him. Shame on the rest of you let's hope youdon't need an ems while they are waiting for something. Read more
Ordered curbside. Waited 30 mins. Went to window and got told. "I'm legally not able to serve you" All I wanted was a burger and... cheese fries. I want my refund for in app purchase that has been taken. Worst experience ever. *edit* Update: steaknshakerefused to contact me. forced charge back via bank. Read more
I always love their food! There was not a sense of urgency to the staff at all. There were only 3 people eating in, but every... table was dirty. We waited half an hour for food but once more workers arrived the food started flying out. They are cuttingtheir staff so short they can't even get basic parts of their jobs done. I did really appreciate the general manager (Clay)checking that our food was good and apologizing for our wait twice. We would go more often if they had more staff. Read more
No waitress you place your order on the machine. The hamburger had no taste at all. They have changed the menu no more orange... dream cycle shakes. Its definitely not even close to the steak n shake I grew up loving. I remember all the juices from theirmeat when you would bite into it. Now it's like card board. NEVER again ???? Read more
I had a wonderful experience at this location. I missed dining in at Steak n? Shake! There is a kiosk system in place now which... makes the process much more efficient. Our shake, followed by our food, came out very quick and was kindly called/served with noissue. Highly impressed and would highly recommend. Read more
The food was good and was cooked in a good amount of time. My major issue is a kid dropped her plate. No big deal at all. It... happens. The kids dad, uncle and cousin told an employee about. I heard the conversations about it,but I didn't know where itwas. 45 mind latter I get up to throw my tash away and I found it. I slipped on the melted cheese and went down. I caughtmyself. By them not cleaning the mess up, my lower back is now out of place. I went to the manger and said something about itand about me falling and Mario didn't care at all. All he said is "there are only three of us working. I'll get to it when Ican". Know we all know that's not how that works. I get you have three people working. But at least put a wet floor sign out tolet people know till you can get to it. Read more
Not a chain local to my area (North East)... But there in Indiana on a business trip and I've f line a new favorite. Loved the... fries, lived the butter burger, lubed the shake... Would definitely come back another time. Please move into the North East...Love the Frisco Sauce ... Just the right tang to it that makes it unique Read more
I remember liking this place before covid, but now even when you go in you have to order on a kiosk and for some reason they... can't take gift cards that they gave out to people or gave to other companies to hand out as promotions. They say the only wayto use a gift card is to order carryout. I mean I understand the system being down, but to say our computers can't do gift cardsis ridiculous. Don't make gift cards then, or update your computer system, or even do the math and take the card from thecustomer. Read more