Reviews for Lai Thai in National City, CA
Family favorite Thai Restaurant. The service is always top notch. We celebrated a birthday and everything was superb. Our party... of 15 was quickly accommodated by friendly staff. Had the shrimp Tom Kha Gai soup that was exquisite with plenty of shrimp andmushrooms. The fall-of-the-bone spare ribs were tender and full of savory flavor. They were a hit. The pineapple fried rice wasalso a hit. Everything on the menu is highly recommended. Read more
Food is awesome every time but the waitress is terrible. She seems irritated and has no clue what she is doing. She has been... there for almost a year now and service is just not acceptable. Me and my guest got part of the food but no drinks or utensilsuntil much later. All we could do is look at the food for 5 minutes. It was really awkward service like she never had arestaurant job before. At the end she came out with the dessert and put it on top of our dirty dinner plates instead of clearingthe table. I asked her to clear the table but she mumbled something and left the restaurant. I was looking for some one whocould clear the table but there was no one in the restaurant. Me and my guest had to clear the table ourselves so we could eatthe dessert on the table. We had to go into the kitchen and give the dishes to the people working there. The waiter lookedembarrassed and the staff looked like it has happened before. Not sure what to do here. I love the food but I do not want to goback to get the same terrible service. The restaurant was slow that day so the bad service was not due to her being too busy. Ontop of that the waitress was having an attitude. She needs a lot of training or she needs to go. She completely is ruining therestaurant´s reputation. I hope that the owner will see this so there can be a change. I am considering going back to therestaurant explaining to the owner or the chef what is going on. The food is so good so I hate for them to go out of businessdue to that waitress. Read more
HORRIBLE FOOD & HORRIBLE SERVICE. I came in alone for a late lunch. Ordered the Spicy Mint. According to the menu it should... include mushrooms, bell pepper and onions. She brings out a near empty plate full of carrots and zucchini. I grabbed her a menuand asked if this is what I ordered coz it was completely different than what the menu states. She didn’t bother to apologize,just said it’s the same then took my plate and brought it back to me with raw mushrooms and bell peppers added. Despite that,the flavor was bland. I’ll never come back to this disgusting place and I recommend you stay away as well. Your money isbetter spent elsewhere. Read more
Very delicious food, authenticity is key. totally recommend. The Folks here are super sweet. Super nice.
It’s the only Thai Restaurant we saw so we decided to give it a try. I needed a receipt for our meal but they can’t even... provide one LMAO. The cashier said the CC transaction copy is all they can provide (like I can use that to getreimbursed)??????????? . They also made a mistake with our order and bill.. Their food doesn’t taste like thai especiallytheir honey spareribs , it was very different. If y’all are traveling for business,etc and need an OR definitely not to dinehere as they won’t give you one. Food doesn’t taste like authentic thai either. They also don’t take certain cards andthey also kinda beg for tip .LoL. Read more
SORRY FOR WRITING THIS BAD REVIEW……….. .as I don’t rate anyone negative & especially in this current state of situation... for restaurant owner’s due to pandemic. But, please don’t eat at this place. Order 1st time from this place as I know myThai food very well. And I order Thai Fried Rice with Tofu. Menu online & Uber says they use Basil,Chili,Bell Pepper, Garlic &Onion. But after getting home I discover that there was “No Basil, No Bell Pepper & No Onion” in my rice, I am left withjust Tofu and Rice. At one stage I just tried to ignore it, but then I discover Mint and Cilantro in the rice. So I called theplace and lady answer my call, so I asked her what do you put in your Thai Fried Rice, she took time to answer and ask me whathappen. So I told her that I place an Order for spicy fried rice with tofu and I don’t see any onion, bell pepper or Thaibasil in it and she is telling me “oh there is a bell pepper but we just put one piece, I said sure no problem and I saw onepiece on top of the rice. So how about onion, then she tells me you only told me tofu, so I said okay. So how about the basil,then she said there is basil, I said no you put Mint & Cilantro and she is telling me no no no. I said there is. Oh it might bemistake and I will ask cheif and owner to update the info and sorry and that’s it. But no courtesy from her or even ask me tobring it back for replacement of the dish after spending $13 for the small portion of I should say “ OILY RICE”. I just ate5 piece of Tofu and left the rest of rice. Photos itself says a lot about food. Read more
I really liked the food, really tasty. I think that it is quite overpriced, though. I got the spicy noodles which was a $13 for... a very small plate, so if you're quite hungry or thinking of sharing, you might want to buy an extra dish. The staff wasn'tfriendly at all, they felt a bit rude or cold... It might be because of their culture, though, but having a restaurant requiresyou to have great customer service skills, which I didn't experience here. The ladies here talk to you from far away to takeyour order and to tell you the total of your bill. I didn't feel comfortable or welcome here. By the way, there's no dining-inright now. Read more
I absolutely loved the food and the atmosphere! The waitress was very sweet and patient about/helpful with all my questions... and, the service was super quick! The items are served Family Style (large enough portions to share and try multipledishes!). They have some of the best duck I've had in a long time and there are so, so many other options to choose from. Itried the Panang Curry with Chicken, the Crispy Duck with Crispy Noodles and veggies and their Sampler. All of it was verydelicious. You can choose the level of heat you want as well which is a big bonus! Don't pass up the Thai Milk Tea either -simply scrumptious and definitely hit the spot! Only downside I want to point out (and it's not really a reflection on them) isthe parking can be kind of crazy. The restaurant is in a very busy shopping center. Well, well worth it though! Read more