Reviews for Noodles and Company in Newport, KY
Ordered online on a Monday night. Arrived at the estimated time it would be done. When I arrived it was busy, and I knew I might... have to wait. I asked about my order and they stated they were waiting on one item. 45 minutes goes by, as I politely wait.They clear out all other waiting customers and ask me what I want to substitute my pad Thai for. The one item I was waiting onthey didn't even have the ingredients for. But waited to tell me for 45 minutes..... asked for a refund, well see if they can dothat successfully.... Read more
Huge shout out to the team! Masia, Allison, Damarion, James, Justin, & Dylan were all great & had excellent customer service!... Wanted to give a tip but they couldn?t except it. Overall Highly recommended. Read more
We ordered 3 meals for delivery off their website. 1 of the 3 was delivered and the pasta was half cooked. I called and was... told they were out of one item completely but I could come pick up the other one. I asked for and was told I would be given arefund which never was refunded. This restaurant has fallen apart over the last few years, quality and reliability are nonexistent. We have eaten their food for the last time. Read more
They had a busy rush on a Sunday night for to go orders & the manager (I?m assuming, it was the one with the black shirt) kept... every calm & asked every single person who was waiting for their order, what their name was & told them how long it would be.She was very attentive & acted well under high pressure. Coming from a former Noodles & Co worker from the Deerfield store inMason, I commend her & how she handled everything. Read more
I hate to say this because I love this restaurant. Today at 8:20p 5/18/22 the restaurant was in a complete disarray. Food all... over the counters and floor, Sticky tables, the tea is uncovered and there was a bad odor from employees. This was all verydisappointing. My daughters food came out cold, when my food came out I was charged an extra dollar for an add-on that I neverreceived. I purchased my food at 8:22 PM and did not receive it until exactly 8:59pm Someone needs to hire some decent people torun this place. I know one thing, it?s definitely hurt me from returning. By the way, check out the refill food trays stackedon top of each other in the picture, then feeding people from them. Good way to get food poisoning and more. Read more
The service was very nice. Food came out fast and tasted great. Definitely recommend!
if i wanted cold plain noodles with shredded cheese on top of them, i could make that in the microwave at home. won?t be... returning. Read more
The pad thai is pretty tasty and they?re always quick on the preparation. Appreciate being able to order and pay online and then... swing through to pick up without a wait - basically the best benefit of fast food without all the downsides. Read more