Reviews for McDonald's in Newport News, VA
Lady had me and others Standing in line never acknowledged us but continued to talk behind counter to others we needed to use... the kiosk. Waited so long missed opportunity to order breakfast..did not want to use Kiosk...if you are no longer taking ordersat counter then put a SIGN UP that say ORDERS at KIOSK Only.. but don't pick and choose who you want to service...I use to havea high rating for this store but your customer service has really fallen below standard especially on the inside.. Read more
I was served the wrong order and never given a receipt and when I returned the order the manager wouldn't return my order even... though I showed my transaction on my credit card Read more
I paid for my order and was not given a receipt. My order came up to $9.52. When I got to the second window the cashier... confirmed my order and handed my sprite to me. The all of a sudden they asked me again what I ordered because they could nolonger see it. The cashier asked me if I actually paid for my order, I showed her from my phone that I had paid from my order,she could see the date and time. Then five minutes later the manager or shift lead comes asking in an accusatory manor if I paidfor my order, she didn?t even say hello. I was showing her my bank app that shows real time that I had paid, she never evenacknowledge what I was showing her or saying. Ten minutes later they come back with my food, order was still wrong as ever. Allof this waiting over $9.52 Read more
Even though the hours were posted stating that the dining room was open, the doors were locked. Put a sign on the doors!!!
Drive-thru. Everything on my order was good except that I discovered that I didn't get a straw for my shake. No problem. Turned... around, pulled up to the entrance and went in. I got a straw from the fountain area and went on my way. Read more
Extremely, extremely slow i kidd you not. Second visit through drive through and never again waited 27 mins for my biscuits and... iced coffee. Guy gave me my iced coffee but forgot my biscuits so I sat there an extra 7 mins waiting he comes back and says ohsorry I forgot. Several weeks prior my husband and I waited in drive through for 31 mins, it didn't move at all, we pulled outand went inside manager stated it was him and a young lady running the front and window ha he couldnt keep up (hes in the wrongline of work) 2 other guests walked in asking why the drive through was not moving. He gave the same excuse, my husband and Iand another lady counted 7 guys working in the back line putting the items together...why would you need 7 people in the backwhen you could have utilize them in the front? There were a total of six people waiting inside from the drive-thru for our foodwhich took another 25 minutes. People were complaining because we already paid but we had to wait because the manager couldn'tdo any refunds because he was the only one up front getting the orders out, this is the worst McDonald's I have ever been to.Also the manager got fustrated and stated out loud before 11:00 am that he was closing breakfast down before time all when hehad cars wrapped around the building still waiting. He said it was too much to kerp up again he had 7 guts in the back lineputti g breakfasts together getting in each others way arms over arms. He should have delegated that two employees come to thefront. Unfortunately we will not be returning to this McDonald's. We tried to give him the benefit of the doubt. If I couldgive it zero Stars I would. If you're in a rush and you need to make it to work in time do not bother going through thisMcDonald's because you will be sitting there it took us 45 minutes or more the lady that was there even timed it and she wasupset and so was the guy that came in after her we all stood there waiting again after we waited for a Read more
Great service and friendly staff. Burger was perfect, fries were hot and the sweet tea was mixed just right.... ?????????????????? I am lucky to live near this exceptional location Read more
The food was hot and not a lot of people inside. The only issue I had was when the employee (big black female) up front said... they were out of fruit punch, but they had Hi-C. So hubby and I go try and get some Hi-C, and there's nothing! We go back andlet the same employee know and bring it to her attention. This chick says, "we don't have any Hi-C." I look at my husband andsay didn't she just say they have Hi-C?? She then caught an attitude with me when I called her out on her own stupidity!!McDonald's, please train your employees better!!! By the way, we ended up getting sweet tea... which was not sweet atall???????????? Read more