Reviews for Cold Stone Creamery in Otsego, MN
Delicious and delectable ice cream that you can't stop eating! Fresh fruits chopped straight into your ice cream while you... watch. Yummy choco-sprinkle cones! They also have plain and nuts. All in all the best ice cream I've had hands down. Read more
Came here last Sunday (10/2) and was shocked at the service my friend and I had received. There were 3 young workers, no older... than 16 with no manager in sight. It took one employee nearly 25 minutes to make our orders. The other two employees (one maleand one female) that were there upon us walking in disappeared & came back 15 minutes later saying something along the lines of,?oh people are here?, after they were peeking around the corner. The people behind us were then cared for by the male employee(1 out of 2) who had to constantly repeat their order to him. Eventually, the other employee (female) checked us out and theoriginal employee who had helped us out disappeared to the back. My friend?s malt milkshake was basically water and mycheesecake ice cream was soup. Maybe we?ll try another location. Read more
I came here with some friends tonight (Friday). Walked in and waited at least 5 minutes before anyone even acknowledged us, even... though 2 people were standing out front not doing anything. Service was terrible, and employees were extremely rude. All of ourice creams were a size bigger than we ordered. They were all melty and none of the toppings were chopped up. Ice cream wasextremely overpriced and definitely not worth it. McDonald?s is better than this. Items in the display were messy and did notlook appetizing. The bathroom was the grossest bathroom I have ever seen. Definitely would not recommend! Read more
The ice cream was very tasty however the price of approximately $15.00 for 2 small cups of ice cream that was 50 percent brownie... is ridiculous! Read more
I went here a few days ago and i had PHENOMENAL service!! Its a shame that one of the employees ruined it for the other two. I... noticed that the shorter kid with shorter light brown/blonde hair seemed he didn't want to be there. The one who helped me,Addison, was very energetic and kind! Her and the kid with his hair in a bun seemed to get along great! Read more
Absolutely love the way they take care of their customers. I've ordered personalized cakes from Otsego Coldstone twice this year... (we do walk in during the summer often though) and each time they've out done themselves. For the sake of my family I "caked"their name and faces but the photos and colors printed on the ice cream cake turned out beautifully! Cake was frozen upon pickup and perfect! Both were oreo ice cream flavored! It was super heavy! Guests were in awe and didn't want to eat it because itwas so beautifully colored and made. Read more
This is what I received from the Otsego, Minnesota Cold stone Creamery. I had the absolute worst service from employees that... clearly didn?t care about my experience. They were rude and snarky when I asked for lids since I had to drive four ice creamshome. They were making rude comments back and forth to each other about how they disliked each other. They gave me rude looksfor asking for a bag to put my four ice creams in. They handed me this ice cream with the lid not even on. I had even asked ifthe lid was on and they said ?no, it won?t fit? and walked away. They then argued with each other about how the one employeefilled it up too much instead of helping THE PAYING CUSTOMER with resolving the issue. The employees were asking me how theyshould ring up MY BIRTHDAY ICE CREAM. Isn?t that their job to know? I chose to spend my time to get my birthday treat at thisCold stone. Now I?m not going back to this awful Cold stone until actions are taken to prevent situations like this fromhappening again. Read more
Ordered a custom birthday cake few days ago. Got a message literally the night before it was ready to be picked up saying they... couldn't complete my order. Tried calling their phone number, no answer, straight to their mailbox full of messages. So i thenhopped in the car to drive to the store.. a hand written sign on the door saying their closed. Nice guys, I'll scramble foranother cake elsewhere. If your closed, you would think they would shut down their ordering... guess not.. Read more