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Reviews for Wendy's in Ottawa, IL

Vicky King 1 year ago
1

We usually love Wendy's. But this one is in need of a deep cleaning and desperately needs a staff training or replacements. ... We stopped in about a month ago and waited in the drive through lane in 7th position for 20 minutes!! Then 2 weeks ago, wentinside the dining room. Featured sandwich with Italian sauce was lukewarm and sauce was cold. Tables were sticky and dirty andthe staff working were loudly talking, complaining and unprofessional. Staff had friends / family members come in and theconversations were louder and kids were noisy. Dining area and supplies were not taken care of. Unlike any Wendy's we haveever been in. Not good ! Read more

Sumner Rice 1 year ago
1

I can't believe I ever thought to come back to this location. Worst service ever not only do you always have multiple items... missing they also ask what sauce you would like but deliberately never put it in the bag. This time I had hair in my food!!!!!!Are you kidding me I also work with food its not that hard to put your hair up and in a hair net. Do your self a favor and justget food somewhere else preferably not in ottawa all the fast food chains out her are atrocious. Read more

Mike Jones 1 year ago
1

Walked in a around 3:30pm. Stood at the counter for about 5minsish without seeing 1 employee. Finally found 1 and was told they... don't open until 4pm. Really? 4pm open time. I asked about this and was told they're short staffed. All I wanted was a frosty.Told nope, registers weren't on. By far the worst Wendys I've ever been in. Learn some Customer Service! What gives? Read more

The T Crew 1 year ago
1

Literally just left after ordering 2 large chilli. Got home to find out we paid for 2 large bowls of beans with no meat and no... sauce. Called to complain and got a message that the phone was suspended ???? all this after waiting a good 10 maybe 15 mins Read more

Silver Sterling 1 year ago
5

Absolutely love this location. Will who greeted us and took our order was awesome. He was busy but still had that smile on his... face and acknowledge us. He made me laugh and just over all was a genuine man. I could have went there in a bad mood and thatMan would have changed my mood. I'll definitely be going back to this location everytime. Even the staff in back was superfriendly. I said bye to all the staff and everyone looked up and said bye and thank you!!!! Thanks Wendy's for having a Managerthat cares about his staff and customers. Read more

Calvin Paul Perez (Madtechnician) 1 year ago
4

I ordered a Dave's double with no bun. t They made it look very appetizing. Staff seemed to be short handed. But they were... able to prepare my order in a timely manner. Read more

Sherry A 1 year ago
5

Counter Help was Fast , Friendly, Loved his Attitude ! Seems Like Nice,Fun and Friendly Place to eat ! Food was Good Typical... Wendy's French Fries were Cold and Too Salty ! Overall Nice Place for Lunch ! Read more

Tara Vargas 2 years ago
1

Can't get anyone to answer at drive-thru!!!! People pulling off. Ridiculous!!!! Day time is way better as far as speed and... service. However, the bathroom is DISGUSTING. It's never cleaned. A little bleach and windex would go a long way! DO NOTRECOMMEND. Read more