Reviews for El Pollo Loco in Oxnard, CA
I have the El Pollo Loco App and I wanted to use one of their coupons and I was at the drive thru window and the server didn't... scan the bar code on the app right and when I couldn't get the bar code back on the app to try it again, she gave me attitudeand didn't want to give me my discount. So, I had to speak to the Supervisor and fixed it and made the moment right. It's alwayshit and miss with service and quality of food served at this El Polo Loco location on Fifth Street and Victoria Avenue in Oxnard Read more
This pollo loco has a manager named Esmirna that is rude. She doesn?t have manners and gives all the customers attitude for no... reason. Really hope they change manager! Read more
If you make an order CHECK IT before leaving. I made a two meal order online also ordering churros. The churros had NO SUGAR AND... NO CINNAMON. The leg and thigh meal has the smallest over cooked chicken you would ever find. Not happy at all with thislocation. There is a certain level of food quality expected from El Pollo Loco. It was not there for my order. Just becausesomeone makes an online order doesn't mean you treat the order with a lower quality. I'm expecting an apology and new churrosWITH CINNAMON AND SUGAR! Read more
Closed when the hours on the front door clearly say they should be open. Called wand was told they would be open in 5 min.... Instead an employee came and zip tied all the doors shut in fron or us without even greeting or addressing us. I would say it?sterrible service but we didn?t even get the chance to get served. 0/10 would not recommend Read more
The chicken is anorexic the thighs are not thighs at all it's the back of the anorexic chicken there dry and hard like a... teenager next to a hot teacher , way too expensive for the horrible chicken we couldn't choke down they even charge you forplastic forks and napkins, I will never eat at another el pollo caca ever again Read more
Food is great but if your order is wrong...good luck with that..3 times they failed to correct their mistake or call back with a... answer. Last time, they forgot to put the mash potatoes. 2 nd time they placed the chicken in a different container becausethey ran out of their original ones, by the time the chicken reached its destination ( 10 minutes) the top part of the plasticwas shrink wrapped on the chicken. Also, they either don't return your call or don't answer their business phone on numerousoccasions. Read more
I love El Pollo Loco. They are inexpensive and make good chicken. I usually order their 3 piece meal with rice and beans as my... sides. I also love their avocado sauce it is one of the best. Staff have been friendly and accommodating when I ask for extrasauce. They use to sell cheesecake chimichangas that were the best! Too bad they do not sell them anymore. Read more
Waited over 15 minutes just to order food there was 2 people in front of me, they only had one cashier who seemed new. Ordered a... Chicken chipotle avocado burrito and A double chicken tostada, the chicken was burnt in both of them and the burrito was far toospicy. The order that was to go also didn't include napkins or utensils. Read more