Reviews for Baskin-Robbins in Pearl, MS
Customer service is awful, they don't clean their utensils, and I watched an employee take an order inside wrote an order down... from Drive- thru in between making waffle cone, touching them with her hands. No gloves clothes were dirty and I just was overit when she wiped her hands on her clothes. Read more
The store hours are listed opened until 9pm. But this is the second time we have stopped by on a 3 month period and the lobby is... closed at 8pm only drive thru if opened. The attendant on the drive thru cannot understand what you say and she is hard tounderstand as well. We placed an order for our three usual items. They all had a very, unusual flavor, no flavor and awfulflavor. What the heck happened to our ice cream!!!! Not going back. Ugh #bad Read more
So I got a scoop of rocky road in one cup, another flavor in another cup. The scoops were so small they should be ashamed of ... themselves. As expensive as it is you should get a full scoop. Never again! Read more
Service is TERRIBLE. You would think they actually have to milk the cow and make the ice cream that?s how long you wait just to... order and the doesn?t include the time it takes to actually pay and receive your order. They move EXTREMELY slow. Every time Icome here, I?m in the drive through line for 30-45 minutes for a scoop of ice cream. Read more
They had a raggedy, home made, cardboard sign that said ?Drive through only? the first time we went by. We drove back by and the... sign was gone, so we stopped in. The door was locked and one of the servers held up the sign with a disgusted look on hisface. We still wanted ice cream, so we decided to try it. Over half of the listed flavors were sold out. The server was veryrude about it, and obviously didn?t care if we stayed or went. Again, we wanted ice cream, and I figured, how bad could itbe... It was bad. My ice cream had some of my wife?s on it, my wife?s had some of the kids. It was clear they weren?t cleaningthe utensils which made me wonder what else they weren?t cleaning. The ice cream also had freezer burnt spots and icecrystals. I?m not sure how a chain store can get so many things wrong, but that is one area in which they are really overachieving. Bad form guys. Read more
My experience was okay although I think the workers NEED to do better at cleaning their utensils. I ordered lemon custard ice... cream and as I was eating it I saw blue from another ice cream that I did not order. I also found what looks like chocolatechunks or some type of nut. Overall I do not like that the workers are not taking the proper amount of time to prevent the mixof ice creams. This is a problem that I feel NEEDS to be resolved. If not this could happen again to a person that is allergicto a specific ingredient in the mixed ice cream. Please fix this problem! Read more
The cashier was nice enough to let me 7 and 5 year old try almost every flavor before they decided! She was super nice! I really... appreciate positive customer service especially when dealing with 2 small children. Btw the ice cream is always great! Read more
She spelled my name wrong & she had an attitude but the cake was good