Reviews for Red Robin Gourmet Burgers and Brews in Pickerington, OH

Called in at the time our curbside order was supposed to be ready. Was told they'd bring it out when it was ready. 30 minutes... later we see a worker come out so we ask about our food. She brings it right out. It's freezing cold so I told her. She saidthey'd remake it. We wait 6 minutes and she brings "remade" food. We get home and it's been warmed up!!! Read more

Stopped for dinner. Service was really good. Food came out super fast. I like the fact that most Red Robin servers will bring... you fries almost immediately upon ordering (sometimes before) without even asking. The food was also good at this location. Nowfor what I can't stand about RR... I despise their table checkout process. It is just way too impersonal of a way to end a greatexperience. Often times a server does not come back to the table nearing the end of your visit (not just this location). Theyoften do not cash you out so the intent to give you quick checkout is counter productive to the concept. Again, I think thistable checkout process is so impersonal over convenience and it is a way to say you got what you came for now get out. I won'tstop going to RR but the perception is that they are doing so much right and then you get to the end of a great guest experienceand they FAIL. When it comes to the continued important guest experience at the ending of a visit it is way too "fast-food" likein nature. This is so contrast in the brand image I think RR wants to convey. I hope they reevaluate this broken part of theirbusiness. Read more

Our visit to this Red Robin exceeded my expectations. It was a bit busy when we arrived, so our food was delayed in coming out... and the Bottomless Steak Fries were so-so. However, our amazing server Ami saved the day. She made sure our subsequent orders offries were the hot, crisp fries I'm used to. She is a wonderfully attentive server, and absolutely an asset to the RR team.Thanks to her, we'll be driving up there again for more food. I had the "Burnin' Love" burger...wonderfully seasoned, with justthe right amount of heat. Again, thank you, Ami! Read more

Excellent place for burgers and sandwiches. Menu is full of different varieties of burgers. Chicken teriyaki burger was... amazingly delicious. The vegetarian burger was also delicious. Do try their garlic fries, I am in love with their garlic fries,home steak fries are also good. One thing which are noticed about this place while we were eating here was, the staff is up tothe mark. Not seen very often that when the place is not filled with people their staff keeps busy in cleaning tables stackingup supplies, also picking trash from the floor while doing regular chores. Kudos to the employees of Red Robin Pickerington. Isaw the girls going table to table to find out if everything is clean and hygiene. Impressive! Clean place always attracts meand tempts to go back. Thank you Red Robin for giving us such a good eating experience. Read more

Stop in grab cod and chips and a burger food was delicious. The waitress was exceptional awesome best waitress I seen in a long... time her name was bubbles aka Latisha great experience Read more

I ordered the whiskey river burger and it came with no bbq sauce. The fries were supposed to be extra crispy and they were... hardly cooked and soggy. Ordered the onion rings and they were burnt. They smelled bad and tasted worse. I ordered the "bareminimum" sandwich with crispy chicken, tomato and mayo. It was also burnt and had shredded lettuce all over it. Everythingtasted terrible. The only thing that was good was delivery. Read more

I ordered a burning love burger with sauce on it. I wanted the regular patty and an impossible party to go with it. Wanted it... cooked with a little bit of pink in the middle? they sent me a dry overcooked cold burger with broccoli and no sauces on it oron the side that I asked for. You are better off going to Easton as no one really cares about your food here. This is the 3rdtime they have not cared about the quality of food for me Read more

Food was ok, but the bar area where we sat, was just filthy! Will not be going back! This is the 3rd and final chance, they have... really gone down hill. Read more