Reviews for Mozzicato DePasquale Bakery and Pastry Shop in Plainville, CT

On 10/23/22, I attempted to purchase individual rum cake pastries. When I asked the server for slices towards the front of the... case because the ones in the back looked small, she pulled the tray out, looked at them for a second, then said no, they're allthe same size. I again asked for I wanted & told her they were for company, they looked better. She refused saying their policyis that they only take from the back. I told her I didnt want any of them, paid for a few items I already had, then left. Today,I called to speak with a manager. The girl who answered wouldn't let me speak to him unless I told her who I was & why I wascalling. She said he wants to know these things before he would talk to me. She then proceeded to tell me that was their policyand the manager would tell me the same. This could have been the girl I dealt with that day! This bakery has lost my business,which wont affect them. Very, very sad. Read more

Ummmm yeah!!! This will be my frequent stop on EVERY visit to CT. Honestly I didn't expect for it to be as good as it was! The... chocolate mousse cake had only two slices left and that should have prompted me to get both, but nooo. Oh how I regret that. Ieven went to the Hartford location but they didn't have it. Every cake and cupcake we bought was amazing!!! The customer servicewas not so great, could have been just an off day maybe Much better service at the Hartford location. Otherwise recommended forsure!! Read more

I would give zero stars if I could. I special ordered a large rum cake for a birthday party. I picked it up last night and when... I went to serve it at the party today all the guests complained that there is no rum in the cake and that it is so dry to thepoint it is inedible. I contacted Mozzicato to ask if I could return it for a refund and was told they do not give refunds andthat I could either return it for a smaller cake that was already made and sitting out in the case, or return it for a storecredit. What kind of a company sells a customer an inedible product and then refuses to refund them their money?? Then to makematters worse, I was informed that in order to even get a store credit I will need to first return the cake today and THEN theowner will call me and discuss the possibility of issuing me the store credit. Talk about HORRIBLE customer service. I will bereturning the cake. I will also be contacting the CT Attorney General about this. My advice to anyone thinking about getting acake for their loved ones special occasion is to go somewhere else. The food here is awful and they DO NOT stand by theirproducts or care about their customers. Shame on them. Read more

I stopped here on a whim, craving some type of Italian pastry. The parking was ample. The store was clean and smelled amazing.... The staff was friendly. I got cookies, sfogliatelle, and a cannoli which was freshly made. Everything was amazing. Read more

Everything is so good here. It's always a treat to eat at Mozzicato's bakery

This a cute bakery friendly and helpful staff. The goodies they have are fresh and tasty. The pricing is reasonable plus they... have a cute setup in side to sit and enjoy your purchase as well. I recommend the raspberry and almond paste mini pies omgtheir to die for. Read more

As an Italian, I know good Italian cookies. These are not them. I had heard wonderful things about this bakery in Hartford. I... only tried the cookies so my review is based on that. I ordered a variety and stuck to things that I know I typically like. Forexample the classic anise Italian cookie. First of all, all the cookies taste stale. It?s like they were baked offsite,refrigerated or frozen, and then brought to this location. The Italian cookie had almost no anise flavor and was dry. All thecookies that should have had a crispness to them were soft. Other cookies were so hard, that it was hard to bite into them. Theyhave the faint taste of refrigerator. The only one that I thought was OK was the chocolate peanut butter, but again I couldtaste refrigerator. I had asked for recommendations from the clerks for their favorite cookie. And ones that typically aregreat, also tasted stale. I also asked them if there were any seeds in the raspberry filled cookies and they said they didn?tknow. I told them I can?t have seeds. There were seeds. If you?re going to buy from this bakery, make sure that you?re going tothe original bakery where they are made and get the freshest cookie. Read more

This was purchased today 4/18/2022...it was so burnt and dry I threw it in the garbage. The piece I did eat I had to put so much... farmers cheese on it just to choke it down. Such a disappointment won't buy from there again Read more