Reviews for The Cheesecake Factory in Pleasanton, CA

People are complaining on here about waits on a weekend around dinner time, OF COURSE this place is busy. What high volume place... isnt. I know we were locked in our house for a few years and used to the microwave taking only 2 mins but man cut theseemployees of cheesecake factory some slack. Anyways... I came in on a Wednesday for lunch the waitresses that waited on us wereso patient, informative and amazing. The food was delicious and drinks we bomb, we will come here again! I also had the coconutcreme cheesecake pie, not pictured but was of the best coconut pies I've ever had. Read more

Server Natalia was kind. Drinks and Appetizers came fast. Entree was incredible. Taste is always good when we are at CCF. Loved... our lunch today. Recommend and will be back for sure. Thanks for mesmerizing view with delicious food. Read more

Dinner time. Not full, but the servers are not very attentive. Utensils are not very clean. All had water stains. Spicy Shrimp... Pasta $19.95) tasted great but very few shrimp. Crispy Chicken Costoletta $22.95 was good. It wasn?t too dry. Kids Salmon $12.5was overcooked?.too dry My kid won?t eat it. Read more

I was so amazed how good it was. Great service. Everything was so clean. And fast. The line getting in was long but Fernando our... waitress, made sure we was still a priority. But the food made the wait worth it and can not wait to come back for 2nds. Youguys must get stuff mushrooms! Everything else good but wow mushrooms are a must. Read more

Haven't been to a cheesecake factory in years but was visiting Stoneridge Mall and thought grabbing a slice to go would be in... order. Around 4pm so figured I would get in before dinner rush and I did but line was still long and even with 5 people behindthe cheesecake section still quite a wait. The cheesecake is good though ???? Updated 6/23/22 On this occasion for a birthdaydinner and drinks we had about a 30 minute wait for a table not bad but the table had dirty dishes on the seat and had to waitfor someone to clear it before we could sit. Parking is easy since it's in the Pleasanton mall. Service once we sat was good,we placed our orders and had a manager come over to apologize for being out of one of the items and she had a list of everythingthey were out of so it didn't happen again which was really helpful Cocktails Ordered: ???? Georgia Peach, delicious ????Raspberry Lemon Drop, delicious ????Passion Fruit Margarita, ok ????Strawberry Infused Margarita, delicious Food Ordered: ????Dynamite Shrimp, good but not spicy like anticipated ????Crispy Chicken Costolette, delicious ???? Impossible Burger, good Didnot have room for dessert but their cheesecakes are great Very extensive menu, honestly to many choices makes it difficult tomake a selection Read more

Ordered carside. Pulled up and none of the car side spaces were vacant so we parked and waited for one to open and pulled in... when it did several minutes later. 40min went by. Decided to go inside and check. Order was ready but it had been sitting for atleast 20-30min. One dish was entirely cold and the other barely warm. Wanting to get home sooner rather than later, we requestedthe cold meal be remade and they said they'd remake it. 15min go by and she comes back out and says "we reheated it". Servicewas obviously severely lacking. We gave up and came home with the food. The food was rubbish as expected. We won't bereturning. Even on a busy day and/or weekend, this can't be excused. Read more

We have been eating here for years at this location and the quality of food is definitely not consistent. :( We love coming here... but the main entrees are not that good. This is for our 4/18/22 visit late lunch time..:: PROS -great appetizers and theyalways taste good -love the Caesar salad, fried zucchini, spinach dip, fried Mac cheese -excellent service here -cheesecakes arestill delicious as always CONS -chicken Romano isn?t good anymore. The pasta tastes super undercooked and not even Al dente.The chicken was over cooked burned that it tasted dry. We returned it back for a refund bc it wasn?t good. So disappointing bcthat used to be our favorite dish here. -I?m torn on the sweet tamales bc they?re good, but getting on the mushy side now. Ilove sauces but they drown it too much with sour cream. Shocker coming from me bc I love my sauces and sour cream! Read more

Two stars, one for each complimentary cheesecake? My wife and I went here for our first anniversary since we heard good things... about it. This also was my first ever Cheesecake Factory experience. So, we ordered our food and waited over an hour only forthe manager to come over and tell us that our first server didn?t hit ?send? on our order. So we were sitting around like foolswaiting for nothing. Once they finally realized her mistake, they expedited our food preparation? My creamy pasta came outwatery, and my name?s not Noah. My wife?s food came out cold, and her name?s not the White Witch. The manager, Sami, and oursecond server, Bella, were nice and helpful about it but we were so disappointed we lost our appetites. For the exorbitantprices of their food (and everything else), I definitely expected better. Read more