Reviews for Wendy's in Portage, IN
This Wendy's has very poor service! They were trying to hand me a bag full of oil, I asked them to replace the bad and she had... an attitude. Saying it is just because the potatoes are fresh, BUT I DONT WANT THAT GREASE ON MY FABRIC SEATS, SO THEY CAN BERUINED???!!! Then I called because they messed up my order, I was irritated but not disrespectful! She tells me to calm down!That made me sooooo mad! Who are you to tell me to calm down??? I'm not your child!!!! And you messed my whole order, thenbasically tell me to shut up, but I'll replace your order, who would want to have their order replaced by someone who might spitin your food, because you are complaining. She really had the attitude and even hung up the phone on me! This is not how youtreat people especially when it comes to food, because you don't know what they might do to it!!! Eat there at your ownrisk!!!!!! Read more
I finally figured out why they only take your order at the window instead of the drive-thru speaker. It is because they are so... slow they do not want you to drive away before paying. If you pull up and there is a line at the speaker and not multiple carsat the window it is because the slow crew is working so you better just abort your mission. Also I have read a few reviews ofdry burgers and they are correct, my burger looked old and dry. I hope Wendy's corporate gets involved and start correctingwhat's going on with many Wendy's franchise complaints, especially in the 219 area code. Read more
The restaurant was recently renovated and should look attractive. However, the place can?t clean itself. There were food chunks... in several places on the floor. The men?s room was nasty with two empty toilet paper rolls indicating the length of time sincethe last cleaning. There were at least six employees visible. Our burgers had to be sent back because they were cold - despitethe ?always fresh? sign near the order window. I will be back to Wendy?s, but not this one. Read more
Not the worst Wendy's I've ever been too, but it was far far far from the best. I was really appalled and somehow amazed at the... same time at how 5 employees, fully staffed, took over 20 minutes to service one person in the drive thru and one person in thelobby (me). I understand that working in fast food is not particularly fruitful labor, but I would still expect the employees todo their job and not ignore someone waiting when they have the resources available to them. Aside from this, I do have a fewpros. They were always accurate in taking and completing orders. I have never received a wrong item and they actually listenwhen I say "no ice"... unlike some locations. Read more
I just had the worst fast food experience of my adult life. Drive thru took 28 minutes, staff was rude, my fries were cold and... 2/6 of my items were wrong. Not sure what kind of business model this franchise is going with but this was so bad it borders onabsurdity. Oh and that fresh fries guarantee? It?s a lie. I mean I could have waited another 28 minutes but decided to justnever spend another dime at a Wendy?s again. Read more
A decent Wendy's location. This location still had a bit of the old school look on the inside which I liked. Had a chicken... sandwich, it was VERY good. Much better than most other places chicken sandwiches. I wanted to try the strawberry frosty but itwas out. Chocolate is still as good as ever. Read more
This was one of the worst restaurant visits I've ever made! The place was nasty and full of food all over the floor, tables and... dried soda on the tables, the burgers were cold the cheese wasn't melted, they literally got ketchup slop with some kind ofbrown and black stuff on the outside of my bun and the outside of my wrapper and it made a huge mess in the bag and reachinginto the bag it got on my hands. Wendy's originally advertised against McDonald's with the "Where's the beef" commercials andnow they don't have anything more than 1/16 lb tiny piece of cold nasty meatlike product on a cold nasty bun. I was there for20 minutes during the lunch hour and My friend and I were the only people in this place, so a lot of people know what's up andthey were so slow,, there was no legitimate reason to not clean up all the mess in the place. Disgusting!!! Read more
For the first time in months me and children had an awesome experience this evening! The gentleman taking orders in the drive... through was very personable and thorough. Our food and french fries were hot! Great customer service Read more