Reviews for Papa Johns Pizza in Queens, NY
Ordered a $40 custom 16inch pizza and it came raw. Tried to call and the manager picked up and said it was on the driver. The... pizza was uncooked and inedible. Pretty much just tossed away $40 and they did nothing to fix or replace. Read more
Update: I'm changing my review because I realize that I don't want to negatively impact the store based on one person's poor... handling. On a very level rate, this PPJ's isn't that bad and has service that's not really to complain about... 2 stars addedback. Previous Rating w 1 star: You know how know give bAAAAAd service, but don't really care because for some reason, IDIOTSout there still order from you...yeah...that's this place. PPJ: Our driver got into an accident. Moi: Really, is heokay? PPJ: Don't worry your pizza is on it's way... Moi: Oh, like the same pizza...? I mean, was the driver on abike? PPJ: Yup, he hit a girl's car, but your...actually, we're remaking your order... Moi: (uncomfortable silence) PPJ: Yeah, sorry for the hour and plus wait in which we didn't tell you about in advance and how it more than tripled our promiseddelivery time. (He didn't really say that last bit, but did say---) Yeah, our system is weird, so we couldn't let you know ofthe delay. Moi: Ugh, this is where I ask for a refund! PPJ: Oh sure, no problem---I'll just cancel that replacementpizza. NEVER AGAIN. Papa John's 31st Street on 36 ave, ASTORIA...stay away people...like it's the new variant. Too much?... Read more
5 stars! Guy at the desk was extremely friendly and polite, pizzas didn't take long to get ready and they tasted very good.... Would recommend for anyone who enjoys a nice pizza. Read more
This is stuffed Large pizza. Reslly?? Was there full of cheese? No. It was full of air with thin cheese sting in it. Never order... cheese stuffed pizza from here. Half of my pizza is just air and bread. Read more
Don?t have high expectations. Ordered 3 pizzas in the last 2 months using the app and messed the order up every single time.... Offered me $4 the third and final time I ordered from them. Too bad. When they get it right it?s good but sure is frustratingwhen you have a manager who shows so little concern about your order. Read more
Don?t ever order here. I have tried TWICE now to order pizzas from here and they have canceled my order. I put my address into... the Papa John?s website, the site places the order to this store. Then some time later the folks at this store cancel my order,stagings it?s ?outside of their delivery zone? despite their own website assigning me this store! The email also says ?we triedto call you about this? but I have no missed calls, no texts, they never reached out except for the email saying it?s canceled.So now nearly an hour later here I am still without pizza and having to make other quick dinner plans. And don?t bother callingthe restaurant, you?ll just deal with the beyond rude manager who won?t do anything to help you. Read more
This is the second time they got me wrong type of dough! I ordered the original one and they always sent me the thin one! Uuugh!... They didn?t care what the order was! Just don?t order from this place, you can order it from the other Papa John?s branch likethe one in Woodside area. Read more
We've placed large orders with this papa john's for several years (since 2018 - pre-pandemic) and they have been stellar! Their... manager (Sonam) really goes out of his way to help us. We have gotten our order of yummy pizzas correct and on time everytime... Deeply appreciated and love this Papa Johns! Read more