Reviews for Baskin-Robbins in Redwood City, CA

they done fired me , I think I served someone old manyonaze from the fridge, :((((

I ordered a 9" ice cream cake for Mother?s Day with the new "Pancake" decoration. Cake and ice cream were delicious, but the... decoration was very disappointed - color and shape were totally different than the website picture. Needs to improve decorationskills!!! Read more

I used to support this establishment but no longer go to the store after learning about how the employees are treated here. The... managers threaten their employees with the tip jar whenever they get upset or find any minor issue with their employees. If youdrop your ice cream don't bother asking for a new one, the managers forbid it. The behavior of these managers is cruel and theyshould not intimidate their employees by threatening to take away their tips. Find a different Baskin Robbins where theemployees are treated better. Read more

Ice cream is fine. The owners take away the employees tips?? Saw an older lady walk in, and literally take money out of the... employee tip jar(which is completely illegal btw). Not okay all, would recommend everyone to go to El Camino Baskin Robbinsinstead. Read more

I have loved this place since I was a 3rd grader. My visit today was just as fun as it was when I was a kid! The staff is kind... and patient. The treats are cold and delectible. At least 28 years of excellence. Probably more but I'm not old enough toremember ???? Read more

We took 15 kids to go eat ice cream. We had no idea they would charge us $10 extra just to eat our ice creams Inside the... store. We could have taken the ice creams to go however they took a long time serving us, so they charged us $10 extra. We askedwhy $10 for the extra charge. The lady said it's our policy. Dine in or take to go. We wanted it to go. But it took a long timeserving all our kids Read more

Staff is nice. Ice cream is good. Expensive for the amount you get and $1 for sprinkles is just silly. Would rather get... frozen yogurt. But my kids love it, so we keep coming back. Read more

I'm a long time buyer of ice cream here since it is so local and convenient. Quality never fails but today has been an upsetting... evening, to say the least. I bought an ice cream cake for a family member on 4/14/18 and the girl who wrote out the 'HappyBirthday' information on the cake totally scratched up the frosting. She was kind enough to 'refund' me the money that I paid ona gift card. It was supposed to be $45, as is the cost of any ice cream cake. Today, 6/2/18, I went in thinking I would treatmy friends out for some ice cream as it is a nice summer day. Then I get told the card only held $25 and upon asking for anexplanation why I didn't have $45 they had no response. None. At all. The girl who wrote out my cake and refunded me the moneywas there and didn't have a single word for me either. They just wanted us to leave without even offering an apology. TotallyRUDE. I will start going to the other BR on El Camino from now on. Thanks. Read more