Reviews for Pontillo's Mt.Hope Ave in Rochester, NY
They basically stole my money. I ordered online. Got my confirmation and everything. Got an email receipt and all that. Then I... went there to pick up and they told me they never received my order. I showed them my receipt, order confirmation and bankstatement. They said there's nothing they could do and said they were closing so I had to leave. At the end of the day I gavethem around $30 for NOTHING. Read more
If you haven?t stopped by Pontillo?s Mt. Hope lately?you are missing a lot of entertainment and really great pizza. The owner... and staff Roberto were a ton of fun and did I mention the pizza was amazing! A neighborhood staple for sure! Great customerservice! Read more
Sometimes you just want to get a quick slice! I stopped in there today and was able to get one very quickly that was delicious... and a good size. And a friendly worker! What more can you ask for in a slice? Love their pizza sauce too. Read more
Hi went in during my lunch break to get a slice of pieces. It was getting pretty busy but there was only one person ahead of... me, and about 5 people behind me. I ordered a buffalo chicken pizza and my coworker with me ordered 2 slices of pizza. I satwaiting for my pizza an the person who ordered behind me go her pizza first. Then my coworker got ONE of her slices that sheordered. Then 2 more people who ordered after us got their pizza. So I went up to tell them I was missing a chicken pizza and mycoworker was still waiting for her second slice. They looked completely confused and had to put in new pizzas for us. Then myfriend got her second slice and I waited for my first slice. TWO other pizza got their buffalo chicken and I still hadn't gottenmine. I then went up to speak to a manager only to be told they didn't have any more buffalo chicken pizza. They didn'tapologized at all and only could give me a different kind of pizza. They gave me a cookie that I don't like as a "apology' Iguess. They need to find a better way to get orders out in the properly. Read more
I made a random pizzeria choice to order 2 sheet pizzas, a white pizza and 10 wings. It was the greatest choice possible! I... haven't seen wings this size in years! Juicy, tender, meaty, tasty...there aren't enough great adjectives available for thisreview! My white pizza was phenomenal as well. The staff here at Wilmot Cancer Center told me they loved their sheetpizzas...(an unexpected surprise to thank them for amazing care)!! Thank you Pontillos!!! Read more
My husband and I order from here ALL the time, and usually the service is amazing, along with our food. As soon as we give our... number they know exactly who we are as well. Today was not the same great customer service- the person who answered the phonewas super rude, and short, and yes our food did come when it was expected, and hot mind you. BUT - the quality of the pizza andwings was disgusting. Wings were super soggy (we always ask for sauce on the side and well done) which they came sauce on theside, but super soggy, and the pizza was like a frozen pizza. Crust was too thing, the sauce was too sweet and way too much wasput on. Now knowing that?s not the normal from here, I called and the person who answered the phone was super rude once again.And no issue was resolved. Super bummed and disappointed- especially since my husband and I are both in service industry, and weare continuing customers to this specific pointillos. Read more
Fast service (they quoted 45 minutes to an hour and delivered in under 30!) Friendly staff with feeling of that good old mom and... pops place! Will definitely try their pizza again! Only in the area for an overnight for business but this place is now on themaps! Read more
Absolutely delightful first experience. From calling in, to finishing my last bite. The staff was friendly, welcoming, and in... good humor. Not to mention this is the best pizza I have had in Rochester. I can't wait to try more. Read more