Reviews for Subway in Rock Valley, IA
Had my husband order a salad for me with the Sweet Onion Chicken Teriyaki on it. He came home with the bowl and all that was in... there was the meat and toppings and no salad. I called immediately and the girl acted like she didn't know what was going on.She talked to her manager I would suppose because she said someone higher up than her and for my husband to come back and theywould make it over again. Didn't speak with a manager or anything and could hear her laughing about it!!!!! Get some olderpeople or at least a decent manager that knows what's going on. Very poor management and training skills!!!!! Read more
The young man Wyatt that was making our subs did an amazing job, even though he had an extremely nasty cut that most likely... needs stitches. He just kept plugging away not complaining. I was definitely impressed. That kid deserves a raise! Read more
Not sure why it took 4 minutes to put a pizza in a microwave, especially when I was the only one in line. That?s not to mention... the time it took to take my money. Read more
I just went there tonight and 2 of the workers Bethany and Parker were very nice and did a great job serving my sister Kayla and... I. But one of the works Denver stood in the back and didn't help the people up front and ignored the other workers when theyasked him to come help. Online orders came in and he still refused to come up front and help. I worked there for 3 years and wealways had to help the customers first even if we were in the middle of doing something. Customers should ALWAYS come first!! Read more
I went to get 5 subs today mentioned before starting I was going to do 5 I did two subs and I went to do vegetables and my... brother did his meat side.I went back to order the rest and the kid had started the guy behind me.I mentioned to the girl doingvegetables that I had 3 more to do.The girl told the kid but he didn?t hear and she didn?t speak up loud enough and shecontinued to do the person that was behind me. I then was paying the 2 subs that I had ordered since the kid had done 3 morepeople that were behind me. Talked to a lady who came and charged she got it figured out told her what had happened the kid alsomentioned there was no steak and there was steak in the back. I was very upset I was in there for 30 minutes ordering when itshouldn?t have taken that long. Read more
The brand new Subway built in Rock Valley was gorgeous, the service just never matched the expectations when walking into a... building like that. Until a new manager started a month ago so and has absolutely turned things around, even cleanerenvironment! The sandwich, wrap or pizza always done efficiently and always so delicious! Read more
First a worker named Colin wasn?t very friendly to my boyfriend and I and kept whispering things under his breath. Than a worker... named Denver was itching his beard then touching our food! Really gross. Than he didn?t wrap our sandwiches right so they werefalling out of the paper, and he didn?t give us a bag to put them in until we asked for a bag. We asked him to wrap oursandwiches better because they were falling out onto the counter, and he tapped the sides, which didn?t stick so more of oursandwich?s ended up on the counter. Not to mention not wearing gloves when cutting our sandwiches. I will not be going backuntil the service is much better. Highly don?t recommend! Read more
Very clean and friendly. Bread was fresh as were all the fixins. Only thing I disagree with is a tip. Doing your job does not... require a tip. But that won't stop me from eating at a Subway. It's a healthy choice. Read more