Reviews for El Pollo Loco in Sacramento, CA
Went to get fire-grilled chicken. The best. Good salads here too. Plus senior discounts offered if you ask.
Staff were really patient and helpful. We had trouble ordering online with a discount code. They walked me through the app to... complete the order. We are always pleased with the food quality and service. Once a while there is missing salad dressing orsmall items but not big deal. I suggest you double check your food before you leave just to make sure. This is our favorite ElPollo Loco location. Read more
If I could give no stars I would..The customer service is terrible..To many females employees standing around chit chatting, and... ignoring customers..They seem raciest they make sure they wait on there own first..They will stand there staring at you talkingabout you in Spanish..I had an online order, and it wasn't even ready for pick up..They had plenty of time to get the orderready....Another time I went there I ordered a Original Pollo Bowl and it had chicken bones in it luckily I seen it..Thereentry doors are nasty hand prints all over they need to clean there doors..I won't be ordering from this El Pollo Loco anymore.. Read more
It was just 'okay'...although I used a $6.00 coupon, I still was charged $9.50 ...unsure why, however, disappointed how small... the items were INCLUDING the chicken! I was SOOOO looking forward to the grilled chicken as the commercials create themouthwatering urge for flame-broiled, but, alas, a tiny leg & thigh of what appeared to be of a chicken that had no chance of alonger life...Mac n' Cheese, however, was to die for ???? 3??? for this Mack Road location...Girl at drive through was a verypleasant greeter.. Read more
I get the regular chicken tostada. I dump all of the sauces that it comes with and enjoy every bite. They are consistently... good. Read more
This place is the worst. I have been to other different pollo Loco and none are like this one. There was barely any food on my... tostada. More lettuce than anything else. They don't want to give you extra anything. It seems everything is coming off theirpay check. Don't recommend this place at all! I also had to get off my car from the drive thru because they couldn't take twoseparate orders. Read more
Prompt & Good service. Good food compared to the last el pollo loco I went to, the Birria was very salty. Luckily this... location?s Birria tasted perfect! Read more
Bought $40 worth of salads and they left out half the ingredients. Therefore, I paid $40 for basically greens and cheese.