Reviews for Papa Johns Pizza in Smithville, TN
Never do I ever leave bad reviews, but today has been the worst experience with Papa John?s ever. I called for assistance with... my order since it was incorrect, our pizza wasn?t right, we didn?t get our extra sides, and the pizza was not cut. When I calledfor a new pizza and told them I just wanted to exchange it for what I ordered, I heard the new ?manager? and an employee arguingin the back ground and revived no help. He laughed when we got off the phone. I?m so disappointed in our Papa John?s. Read more
They have only been there a short time, but the place was clean and the employees were great and the pizza was delicious. My... husband and I are definitely going to go back! Read more
Awesome service every time! I, too, ordered the first day they opened. Yes, there was a bit of a wait, however that's... expected. I order (at least) once a week, and the process is smooth, and my order has been correct every time. Shout out toRichard, the DCHS Football Team is going to love you on Thursday! Thank you for being an asset to your community! Read more
Opening night was a disaster. Waited over 2 hours. Told twice my order was being made and coming out in 15 minutes. Never got... pizza that night. Decided to order again tonight. It was great. 2 pizzas and a papadia. Excellent food and the lady at checkoutwas friendly. Read more
Ordered 2 carry out pizzas and 2 sides. The app said the order was ready, so we went to the store but we stood in the hot lobby... for over half an hour waiting because it wasnt actually done. When we were told the last pizza was being cut, it still took along time before we got our food. People who got there way after us came, paid, And left even after our food was ready, theyjust wouldn't hand it to us. Maybe it'll get better once it's been open longer, but it was a ridiculous wait and poor servicetoday. Edit: Upon seeing the pizza, it was cold and the order was wrong. One was supposed to be cheese, but it had ham andpepperoni. One was supposed to be ham and pepperoni and olives, but it was ham and pepperoni. Bad food, bad service. Read more
Store is not open as google and the website would suggest. Edit: 9/5/22 Store is now open and runs very slow. Ordered a pizza... today and the website said 45-55 minutes. No problem. Get a text my pizza is ready so I go to pick it up. Four people in liketrying to pay ahead of me and it takes 20 minutes for the cashier to take care of them. An hour and twenty minutes later it?sfinally my turn and she tells me she doesn?t know where my pizza is and it will be a while before I get one made. Avoid thislocation. Read more
Richard is training young men and women there today... full staff... I watched my pizza the whole time it was getting made I'm a... former Domino's Pizza manager they are doing everything right it's way better than Domino's way way better and I'm not justtalking about the pizza I'm talking about the atmosphere I'm talking about the professionalism... If Richard keeps doing whathe's doing this store is going to be awesome Read more
Ordered a large thin crust the works online for take out. Get home with the pizza and there is no pepperoni, mushrooms, or black... olives on the pizza. I called the store selected the option to talk to a manager and got an employee. I asked what was on theworks?!? She told me everything that is on it and everything I listed that was not on the pizza should?ve been on the pizza.This was my 1st time ordering from here and I?m disappointed. Read more