Reviews for Chipotle Mexican Grill in South Lebanon, OH

I love chipotle I could eat it everyday.... but this new location is terrible I usually get a chicken burrito but they were out... of chicken they were out of beans barely had any meat So I got steak since it was all they had the kid working behind thecounter Put 3 little pieces of steak on my burrito you do so I asked for a Extra scoop They fail to inform me that double meatcosts an extra $7 And even with the double meat it was still probably half of what a regular scoop would be at any otherrestaurant So I just paid $23 for the smallest burrito I've ever gotten from Chipotle Read more

Worst. Chipotle. Ever. So, this is the closest Chipotle to my house, or I would have likely stopped coming long ago. But here's... the final straw - and this one is despicable... This Chipotle was supposed to host a fundraiser tonight (9/10/22) for my kids'school... 4-8pm. They were closed when we got there... a little before 7pm (on a Saturday night)... Paper sign in window "Weclosed early tonight". No less than 7 would-be customers' cars showed up in the less than 5 minutes we were there - mostmentioning "we have a fundraiser here tonight". Seriously. Poorly managed. Workers who do not care. Canceled fundraiser.Despicable people. P.S. Update: now "temporarily closed" officially (9/16/22). Not sure about that recent 5 star review. Maybethe last order they filled before shutting down on the 16th? Glad this place worked out for someone. Read more

Shout out to the entire awesome team who helped prepare my large group lunch order today (9/16/22)! After spending a few hours... trying to get this ordered online and on the phone with Chipotle customer service, I was told my only option was to go inperson. When I got to this store, not only was everyone patient and gracious when helping me get the 10 orders through, but theyworked together as a team to keep things moving as quickly as possible. I truly appreciated all their efforts, friendliness, andteamwork, thank you to all!!! Read more

I love Chipotle! I have visited many locations, in Ohio and other states too, and the service and food is usually spot on and... consistent. This was my third visit to the South Lebanon location since moving to the area and wanting to support my localestablishments. Though the food is of the high quality I have come to expect from Chipotle, the service is very much belowstandard. Long lines and slow preping on the line have been frustrating to this hungry customer. It seems like I've walkedinto a movie on slow mode when I've been there. I know you can do better because I've experienced it at many other locations. Hope you can step it up before my next visit. Read more

This was possibly the dirtiest restaurant I?ve ever eaten at in my 44 years. The staff clearly did not care either. I asked to... have tables cleaned as every one of them was disgusting, she smeared the food around so I finished it myself. Every visiblesurface in the kitchen and serving area was covered in food. The trash cans are overflowing and the floors have been swept inpossibly days. We were never greeted by anyone either. We are here from out of town but I would steer clear of this locationuntil things are taken care of and changed. I would post more pics but don?t want to include customers who didn?t ask to havepics posted. Read more

Holy smokes, I see all of these bad reviews. Admittedly, I would not have visited this location had I seen the reviews... beforehand, but thankfully I didn?t see that first. I have been to Chipotle all over the WORLD. Frankfurt Germany, California,Texas, Florida, Ohio. Literally dozens of locations. This location is, hands down, the best Chipotle I have ever been to. Theydrained the beans and salsa without asking on all 6 orders. My son got a double chicken bowl, and when it got to the counter shesent it back for more chicken. Wait, what?! I am impressed so much! Special shout out to Shayla, who was at the register.You?re awesome. Thanks to an awesome team and great experience. It sure seems like there is a change from the previous badreviews. Read more

Every time I order from here I?m disappointed. There?s always meat in my sofritas which is 100% unacceptable. My fajitas are... uncooked. Completely raw. Barely any cheese when I asked for extra. If I?m paying ten dollars for a bowl I expect the food to atleast be cooked without meat in it if I didn?t ask for meat. Absolutely abhorrent. Do yourself a favor and go somewhere else. Read more

Service was fast and friendly at this location. Food was good, the steak is a little different-more spicy here than other... Chipotle locations. I'm not complaining! Just something I've observed on multiple visits. The only complaint I do have aboutthis location is that I had little more than half a dozen pieces of steak in my bowl. This is not the first time experiencing alack of protein at this location. Read more