Reviews for Tropical Smoothie Cafe in Southfield, MI
How many times can they leave out an entire item from my order!? A smoothie and a sandwich, two items, items that actually go... together! You aren't building rockets from crying out loud. PAY ATTENTION!! Read more
This location and company doesn?t even deserve a 1 star I wish I could give -10 stars!!! The absolute disregard of customer... service is beyond me! I purchased a 25.00 gift card for my cousin in March for her birthday! I gave her the card and when sheattempted to use it, the card was showing 0 balance!! EMBARRASSING RIGHT! I contacted the store and spoke to Jose? in April, whoverified in the system on the date of the purchase that there was an actual transaction where I was charged for a smoothie andand 25.00 for a gift card. He advised me to come into the store to have the card scanned to show proof that the money was neverused. So I had to get the card back from my cousin. And go back into the store at a convenient time for me as I do not live inthe area! When I made it into the store in July, I was told the card was not active, and the store manager at the time had noway of looking back at the transaction history to confirm my purchase. I advised of speaking with Jose about the issuepreviously, and explained that I brought the card in after being instructed by him, to do so, to have a different card issued.The lead at the time, said they did not have any physical gift cards to give me and advised me to go to another tropicalsmoothie location on evergreen to get the card from there and they could load it for me. I went to that store a week later andthe lead there said she was unaware of why the lead at the Southfield road location would tell me to do that as that is notsomething they can do. I then went back to the Southfield road store a week after that with the new gift card and the originallynever loaded gift card, and was told by the same lead who instructed me to go to the evergreen store that I would need tocontact corporate. I asked her why she could not add the 25.00 to the new gift card and she advised because I didn?t have areceipt proving my purchase of the gift card I needed to contact corporate. At this point, I am livid I know how those Read more
Customer Appreciation is April 6-14. Smoothie $3.99 add ons $0.99...this location act as if they are unaware. They are still... charging regular price. I asked for the manager, young lady said she was the manager & her general manager did not make heraware of customer appreciation. She said people have been asking about it but she knows nothing of it. I will be contactingcorporate. Other locations are honoring it but if you don't know they will charge you regular price. Why not be far to people.This is not acceptable. It's sad that these businesses have to continue to hire incompetent people. There is no way everytimeyou get the same smoothie it taste totally different. This use to be the best location NOT anymore....I'm officially DONE withthis location. Train everyone to make the smoothies properly. Read more
I brought in muy own ingrediants to make a smorthie and they said nope and BANED ME?! Guess I cant get smoothies form here... antymore. looks like I shouldn,t be punching the emlployes thats probably why I got baned.. Read more
A coworker suggested this for lunch. We got a detox smoothie with something added, maybe kale. Anyways it was good. I look... forward to trying more menu items out. Seems like a clean store and staff was busy. This location has a drive thru, a must causein this area I would assume the split is 80/20+ drive thru/dine in. Will be back for more. Thanks. Read more
The pomegranate plunge is everything.... I know it's not too healthy with all of that sugar and with the sugar removed it... doesn't taste the same ???? But it is a nice treat especially on a 90° day! I just like to add that every must have some newpeople working there because my smoothie was not smooth at all today it was more like a rocky road all of these ice chunks likethe ones you would get at the hospital all of these balls and big chunks of strawberry that wasn't blended I was reallydisappointed with that because it kept getting stuck in my straw ????????... Perhaps I'll go back to my old faithful locationThat gives you right each and every time ???????????? Read more
Sometimes things run a little rocky with a new staff... after having my sandwiches made incorrectly the first time around, the... manager swiftly made it right. The smoothies were delicious as they are at all Tropical Smoothie Cafes. The store was clean andwell lit, and the best part for me is that it?s close to home! Read more
It is a hit or miss. But I went this week, they had used OLD cilantro in my bowl that smelled like fish. The manager was... horrible, she was even apologetic. She look like she shouldn't have had the role of a manager. Find a different TS. Read more