Reviews for Philly Pretzel Factory in Staten Island, NY
Helped us with a very large catering order with care and professionalism! Highly highly recommend
I waited in the store for half an hour and no one helped me to order, they were busy chatting. The service attitude is very bad... and the food is disgusting, the hygiene management is also very poor, there is no mask when they speak, and no with gloves?? Read more
I come from the other side of the island for his pretzel s soft hot and the flavor is like old school I have my daughter go 2-3... times a month also to pick up 10 and bits all good stuff Read more
I ordered the Valentine's bucket 1. They only put in 11 heart pretzels 2. They only put 13 rivets in bottom of bucket 3. They... didn't include the balloon And they had the nerve to charge $32 And they did not have my order ready by pick up time Last yearI ordered the same item from a NJ Philly Pretzel Factory and they filled the bucket with like 40 rivets (the bucket was full)gave me my full dozen of heart pretzels and they only charged $25. I checked other Philly stores and they are also charging$25. This Staten Island store is a disappointment and a rip off! Read more
My review is based of what I believe is the owner. I went to subway ( next door to this location) and started eating in my car,... after maybe 10 min the owner got out of the establishment and was standing in front of my car? I saw him mumbling something so Iopened my window. He then asked me if I was waiting for pretzels and I when I said no he told me I?ve been parked there for awhile and that i needed to move, so I said yes I went to subway and I?m eating. He then laughed sarcastically and said that wasthe whole point, that I didn?t buy from him. I wasn?t taking nobody?s spot, I purposely looked around to see if there was a carbehind me. Now I don?t normally mind but he saw me eating and still decided to interrupt me, I wasn?t staying there for a longtime, I was just eating since I had just gotten off from work and I was starving. I?ve been there once but I have 0 interest ingoing back now. Read more
Fantastic, friendly customer service. Fresh delicious pretzels. As my daughter says, ? The pretzels are Bomb!? Side dips are... great. Read more
Very helpful and friendly! Willing to make a fresh batch of pretzels while waiting. Pretzels are delicious. Crispy outside, soft... and chewy inside. A bunch of dips. Cheese, nacho cheese, butter cream, cinnamon and spicy brown mustard. Read more
Absolutely delicious! No matter what time of day i walk in there, the pretzels are always fresh and hot or warm.... the smell is... amazing!!!! Highly recommend Read more