Reviews for Jack's in Trussville, AL
The morning experience has gone downhill fast. Although there is typically a long line there was a sense of efficiency. Lately... it?s been lines to the road and 20+ minute wait. Food not worth it. Read more
The workers refused to make us milkshakes because they were ?understaffed? even though there was no one else inside or in the... drive thru except for us. She then didnt give us our large fries or drink that we PAID for, and gave us attitude when wementioned it. One of my worst experiences at this Jacks. Read more
Painfully slow. When a customer pointed out that an elderly couple had been waiting 15 minutes too have their order taken the... manager (Anastasia) actually told them it was a privilege for them too actually even be in the dining room. ???? Something aboutthey were short-handed. Still though I thought that was pretty rude. Read more
One of the best jacks around. The employees are always amazing- friendly, knowledgeable about the menu, and they get your food... out fast. Facility is also well maintained and clean! Read more
Excellent service food was fresh and hot and the order was correct great job I will be back
This is really a review so that the owners can improve. Here?s how it went. I ordered two cheeseburger kids meals both ketchup... only, and a chicken finger snack with ranch. The Lady on the speaker was courteous. I pulled around. When I got to the window,the young lady took my card, as she was discussing an order with someone in the back?I can?t remember if she acknowledged me,because of the cute orange underwear that distracted me from the young man walking by. I mean?not just saggy pants?but his wholegluteal area of underwear was right there?I think I saw his thigh gap from the back.,. Anyhoo?the young lady did ask if I wanteda drink carrier, and I got one. A different guy brought my food as the manager scolded him about something. He Literally handedme the bag and continued discussion with the manager. So?as this was none of my business, I just got the order and drovehome. One burger (ketchup only) had Mayo and onions?and an unhappy kid, which was delightful to deal with after my 12hr shift. One kid did get ketchup only?as requested?that?s where the two stars came from. 3rd kid got some really really dry old chickenfingers with ZERO ranch dressing to at least make the trip down the gullet a little more tolerable. This review should addressmanagement style?problems should not be addressed in front of customers, it?s distracting, and orders get jacked. I don?t wantto see someone pulling up their pants if they?re handling my food. I work in healthcare, and not much grosses me out, but?youpull up that waistband after you poop?and then you pull it up right before you touch my child?s food bag?it?s kinda off putting.(But kudos for the cute boxers). Quality control?when the chicken tenders are off colored and feel brick like?they probablytaste about as good. You?re a very busy restaurant I have faith that you can do better. I?ve worked in food service beforehealthcare?. I believe in you. I?ll be back, and shall review future services. God speed. Read more
They've gotten our orders wrong a few times, but no big deal. Well today I asked for a burger with no lettuce or tomato and it... was very obvious that they just took the lettuce and tomato off a burger that had been sitting out. The burger was lukewarm andmy husband's chicken sandwich was extremely dry like it had been sitting out as well. It feels like they're cutting corners.Won't go again. Read more
The management here really don't have a clue on how to run a proper store operation. There is no communication between... management or crew. There is no crew training program they just stick you on a position and here you go. Proof well I purchaseda deluxe breakfast, sausage biscuit, coffee, large iced coffee and only paid $5.02 dollars poor employee was at a loss reallydidn't know what was going on. Well come to find out it was his first day ( Were is the management ) doing there on thing. Wellthere goes food cost not that they have a clue about that anyway. People practices is out the window. Hitler had betterpractices. Read more