Reviews for Edible Arrangements in Tuscaloosa, AL
Patrick, was one of the best delivery drivers I?ve ever encountered I said I needed my package delivered faster for my mother... for her birthday! He actually went above and beyond and got the package there in no time! 10/10 I do recommend! Read more
Update: I have placed an order with this store several times since my first review and it's has went downhill since then. I... ordered an arrangement to surprise my husband for the beginning of the school year and the fruit looked awful! You would thinkthe price they charge for an arrangement it would be better. But did I learn my lesson...NO! I placed another order for myhusband on Monday, September 27th for delivery. Before placing the order, I called the store to make sure the order could bethere my noon on Thursday, September 30th and was informed that will be no problem. However on the day of delivery, I tried tocall the store numerous times to confirm the time, however no one ever picked up the phone!!! I finally contacted the corporateoffice and they wasn't much assistance to the matter either!! I couldn't go to the store because I'm in another state!! If thesearrangements are going to cost this amount of money, then the product and customer service needs to be top notch!!!! I made mypurchase online, however being in another state I had a few questions pertaining to the delivery. The customer service wasoutstanding. They answered my questions in a professional manner. Plus the person that received the arrangement absolutely loveit! Read more
On September 22 I ordered an arrangement to be delivered to a family member. I received a call hours later that my order could... not be delivered to the hospital and that someone would need to pick it up. I?m not from AL, but I was able to find someone todeliver it for me. I was told I would get 10% off plus the delivery charge waived (obviously). When the item cleared my account,it cleared for the entire amount. I called and spoke to the manager, Courtney, who assured me she would refund the $16+. Icalled every few days and was told it takes a while to clear the bank. It?s been 2 weeks, so I called again. I was told the zipcode didn?t match my card and that I would need to call corporate to get my money. It is the only card I have, meaning Courtneyentering the zip code incorrectly when attempting the refund. She said there is nothing she can do at this point. It?s not thedollar amount, but the principal and poor customer service that has me beyond frustrated. DO NOT GIVE YOUR BUSINESS TO THISPLACE. There?s a reason they only have 3 stars. Never again. Read more
I had a wonderful experience with Victoria! Victoria was such a pleasure doing the multiple transactions I had for Mother's day!... She has the best customer service I ever encounter in a long time! I wish more companies had an employee like Victoria, she isAMAZING and such an asset to Edible Arrangements! Read more
I recently ordered an arrangement for my husband's birthday and the salesperson that helped me (I'm sorry I didn't get her name)... was AMAZING! She was a true master of the customer service experience and will be the reason I come back - not to mention thefact that my husband LOVED the chocolate dipped strawberry box :-) Read more
We have been using Edible Arrangements ever since they have come to Tuscaloosa. Never have I had a problem with them, until... yesterday. I ordered an arrangement to be delivered to my mother at HER business before 5pm. I called customer service becauseof course, their phones were not working on Valentine's Day. Customer service sent them an email for them to call me about mysituation. Well, that night around 7:50pm the delivery guy called my MOTHER's phone and said I'm about to deliver thearrangement at 7:50pm, when it was supposed to be delivered before 5pm. I told him the deal and he very nicely offered to bringthem to the house, so I agreed. Around 8:45pm he still didn't show up, no phone call-nothing, so I called * he said he had tostop by the store again and wouldn't be there until 10pm. NO!!!! you will NOT deliver something to my house after 8pm!! I knowit's not the delivery guys fault, but something NEEDS to be done. I also know Valentine's Day is a busy day, but you should beprepared and NOT leave someone out without their Valentine's gift!! oh & I have STILL not heard from the manager NOR has the$100 delivery been delivered. Read more
I placed an order with edible arrangements a few weeks ago for a delivery on Valentine's day and never received it. They... disconnected their phone on Valentine's day. I just called the store (again)to speak to a manager and I got " sorry we werebusy yesterday.....Do you want it today?" no one ever called to let me know that the order was not being delivered yesterday.Your store was built on a promise to handle the holiday so I could care less that you "were busy". Status .... Still waiting forsomeone to call me - I want compensation for your failed business practices. Read more
No answer for over 4 hrs i drove by no one is there for them not to answer calls