Reviews for Papa Johns Pizza in Van Nuys, CA
I ordered jalapeno cheese bite . I couldn't find any cheese just uncooked doe and jalapeno . I also, ordered bone- in chicken ... and requested my chicken well -done which wasn't and didn't didn't give me additional sauce I requested. I spoke to themanager prior to my order so everything would be correct. So I just wasted my money on a meal I couldn't consume then they didn't answer the phone ..they would pick up and hang up Read more
Rated 2 because of my experience tonight. i get the same order every time from this papa John?s and for some reason they jump... the price an extra $10 at times. Usually when I ask they fix it back right away but whoever was working the phone today wasconsistent that it was the higher price. The other weird thing was I called and they answered not even talking and then saying?hello? and ?yea?. Is this an establishment your representing or your cell at home ? Very unprofessional I feel the quality ofthis location has dropped drastically. I called another location down the block and got the correct price, she answered thephone as if it was papa John?s excited to take an order and told me that since it?s a franchise the stores do alter the prices /deals as they please. Not going to this one anymore. Read more
Edwin our delivery guy has Great Customer Service! Very professional, Always friendly and my kids love seeing him stop by to... drop off their favorite papa johns pizza! Thanks Edwin! Read more
Service is not what it used to be. I ordered three extra large pizzas and they were burned. Is not just the service, the quality... so bad. Forget the slogan "Better ingredients, better pizza!" Read more
I am quite satisfied with my dealings with this particular location. I usually phone in and pay for my order in advance prior to... pick up. They haven't messed up any my orders yet and have been always courteous over the phone in person. They do have a onecustomer in the store policy due to COVID-19 restrictions but I have yet to wait a long time to receive my order. Their pizza isstandard Papa John's fare. I will plan to use them again as their prices are reasonable enough. Read more
I've been purchasing Papa John's pizzas from this location for the last 9 months or so, trying a variety of pizzas, wings and... desserts. My experiences have all been 5 star, delivery is within 30 minutes (less than quoted) the drivers were wearing maskseach time. I received and used a 25% coupon that was emailed to me and have accumulated Papa Rewards which is a nice bonus. Thefood is excellent; fresh, delicious and the pizzas can be customized (I like extra sauce on mine). This is good stuff! Read more
Great pizza. Fresh dough. Authentic mozzarella pizza.. Slow delivery for 3rd party orders.
Tried making order over phone, and it was crackling, I kept asking them to repeat what they were saying as I had no idea what... they where saying. They then proceeded to hang up on me, now I?m hungry and upset Read more