Reviews for Five Guys in Vancouver, WA
I ordered a late night burger & fry from this location, about a 1/2 hour before closing time. The fries arrived so burnt that I... could eat them. If they're charging the ridiculous amount of $7, those fries better be cooked right. I got a refund. This foodis so over-hyped for the price now it's insane. Read more
Awesome location. Service and food are great! Some bad reviews don't seem to understand how five guys menu works.
Came to this brand new location and was very pleased with the food and the service will be back definitely
I love five guys, by no means is this a negative review of the company. I know this is a new location, just a few... observations... Customer service is a bit lacking; when ever there is a question of food or "operation", the staff turn straightto what I presume to be the manager and "she" (i say this because they all turn to her) just walks away or hollers some randominstruction to the team. I personally had to help a customer with the soda machine because all the staff just stood idle afterhe asked for assistance and they turned to, again the manager...she walked back to the rear kitchen area without addressingeither the customer or the employees. I had to cancel my order twice because someone else was logged in to the computer; let metell you, while it was all fun and games while I was there, it is not professional to blame other staff for their lack ofcompetence to customers. I also had to remind staff twice that there was a milkshake on my order. Overall, Food was exactlywhat was asked. Read more
This location was absolutely amazing, I did my order online and it sent to the wrong location, they remade my whole order and... were so friendly, I truly appreciate the great customer service I received. Read more
First time trying Five Guys, and ran into an issue where ordering on the website for this location routed it over to the one on... 192nd. Didn't realize it had happened until I got there to pick up my order, but the staff was amazing. It's a tech issue withonline ordering that they had a guy working on while I was there, and they offered to cancel my original order and make it thereso I didn't have to drive back across Mill Plain. Since the other location would have already had my order started, I told theirtech guy (he must have been a higher up) to make sure the staff got to enjoy them so the burgers didn't go to waste. Heard himpass the word along, which is awesome since I know a lot of food places will throw food out before letting the employees eat itfor free. Great experience, awesome staff, and the burgers were as good as I've always been told. Huge kudos again to the staffat this location. Read more
Why not have a combo meal? Spent 17$ for a burger, fry and a shake. Buy why... The veggie cheese sandwich was pretty good, and... the fries were decent and both were large portions, which I'm guessing is to make a good impression as they just openedup. Burger looked like a mess, but tasted good. The bacon milkshake was as expected, kinda weird but not bad. But loosing twostars because it was definitely not worth 17$, make a meal deal and charge 12$ or something. I might come back and eat a burgeror get just a fry, but definitely not getting over charged on all three again. Read more
Very kind and helpful staff. They went over the top to help me with what could have easily been handled as a ?too bad?... situation. Great burger & fries too!! Read more