Reviews for Subway in Waconia, MN
Always enjoyed the local Subway here in Waconia back when I lived here and now that I work in town. They helped get me by during... this Covid crud with their app ordering and friendly staff when I came by to pick up. Read more
SLOW service.. if your in the drive thru and your not the only person there you?ll be waiting for 20+ minutes. This has happened... to me the last few times! Read more
I go to this subway at least once a week for lunch, however, probably not anymore. I went through the drive through which takes... forever and got the wrong sandwich for the 2nd time in the past few weeks. Not only disappointed about that but also the factthat there was marinara sauce all over the sandwich paper(not from my wrong sandwich but someone else?s) and all over thenapkins that were in the bag also-yuck. Thanks for the dirty napkins and wrong sandwich that had marinara sauce on it?? Read more
I was Just in the subway in waconia today as my wife is in the hospital the young man taking my order, a meatball sub and a... roasted chicken sub was the most amazing young man. He was beyond polite he was very caring when he found out my wife was in thehospital. He should train the entire staff world wide for subway in customer service. Just an outstanding young man. If subwaydoesn?t promote him they are thinking with their heads cause he is class A perfect. Thank you for making my day better. Read more
We went through the drive through because when I got there the restaurant was closed and I was pleasantly surprised never having... used the drive through before on how easy it was to place my order I have been in the restaurant however and it was clean andwell maintained and the wait was 5 mins or less even in the busiest time of the day Read more
Ordered a Chicken Bacon Ranch. The employee with 4 lines poorly tattooed on his right forearm, just below his elbow, didn't put... the correct amount of cheese on the sub. When I called him out on it all he said was "Not everyone wants it." Didn't ask- justassumed I didn't want the full product I was paying for. I didn't see his name tag clearly enough to read it because it was onthe back of his hat. He also had his uniform covered by street clothes. This employee displayed poor presentation and a worseattitude. In fact, most of the employees tonight seemed to be in very poor spirits. I've been working in customer service foralmost a decade, including being a former Subway employee. There's certain universal standards that span all aspects of customerservice. This is worst service I've received in a long time, and I feel very few of those standards were met. TL;DR Theattitude of the staff tonight was absolute crap. I won't be back. Read more
They use some goofy touch screen that takes WAY longer than speaking to an actual human. If it's raining, have fun trying to... use it. Is it too much to ask tat we speak to a human when ordering? Unacceptable. The employees are very good....but who everdecided to switch to a robotic ordering system needs their head checked. Hope the penny pinching is worth it. Read more
One of the better Subway restaraunts I have been to. Indoor seating during COVID and a great staff when it comes to service!