Reviews for Frankie's Family Restaurant in Waterbury, CT
Everytime I call I get someone picking it up doesn?t say anything and left waiting for 10 mins. Hang up and the phone is busy.... When I ask the young woman behind the counter( dirty blonde pony tail) she says yea ik the phone is off the ringer, its busy.You?re a business this is what Frankie?s has done for yrs. Food is great but attitude is horrible, Fire the girl and get staffwho wants to work. Read more
Ordered food and everything was missing. Burger was missing lettuce and tomato. Didn?t give us any of our condiments for our... hotdogs. Missing cole slaw with our platters. French fries are raw. Waited an hour for the food and everything was messed up.Very disappointed. Tried calling and the line just goes busy. Read more
Very tasty food and a really cool decor scheme going on inside, lots of nostalgia and old timey feels. Staff is helpful and... friendly. Busy place but they do a great job!! Read more
We all know how good Frankie's is, so I don't need to echo that. But I wanted to commend this particular location for their... outstanding customer service, especially with the curbside option. Even if it's busy, they NEVER, EVER get an attitude or leaveyou feeling neglected or dissappointed. Other fast food places should take notes because Frankie's does a stellar job when itcomes to customer service. (I only wish the drive-up situation here was easier, as it's tough to pull in and out and then wraparound to the fire lane, but again, the customer service makes up for it). Skip that dump Burger King and come here instead. Read more
Outdoor parties are big this time of year, so I'm going to make a couple of posts of popular caterers. Frankie's Family... Restaurant is one of them, bringing their famous hot dogs to your backyard, along with hamburgers, onion rings and fries. Staffsets up a grill, double fryer, and folding tables for plates, plastic utensils and toppings. We went to a birthday partyyesterday who used Frankie's for their event, and the food was just what you want on a sunny afternoon. The crowd went through alot of hot dogs and burgers, and the staff was very friendly and efficient. Definitely a fun option for hosts who don't want tocook for a gathering themselves. # This is the other Frankie's that is a storefront restaurant in an outdoor shopping center. Weprefer the original Frankie's stand with outdoor seating but the food is equally good. Even though it was pouring rain andMothers Day, it was packed when we went in. No seats were available as we waited in line but some opened up by the time we gotour order. Two original foot long hot dogs and an order of onion rings. Though they have over a dozen ways to order a hot dog,burgers, lobster rolls, fried shrimp and clams and sandwiches are available, too. Free popcorn. The decoration inside is veryamusing. The small eatery is packed from floor to ceiling with old family photos and paintings, nostalgic items from the past,collectibles, patriotic tribute boxes, ceiling mobiles, etc. Read more
This is a great little place. The staff are so nice and friendly, right from the people taking your order to when they bring it... to your table. They even asked if we wanted drink refills and brought that to the table too! The place was also very clean andthey kept it that way. I was thinking a little hotdog place would have 'OK' food but it was way better than that. The food wasreally good! I got the chicken philly and it came out piping hot and very tasty. My husband had the steak philly and it was justas hot and just as tasty. We also got an order of fried veggies. They were not in the least bit greasy and were verygood. Overall, I was pleasantly surprised at how wonderful the staff was and how great the food was. We'll definitely be back! Read more
Is this the best hot dog joint on the planet? Nope- however compared to most others in CT , it does stand out. Previously went... to the mall location which sucked horribly, this is a dine in restaurant with drive up facilities. The service here is bar nonethe absolute best, kind polite staff, they genuinely appreciate your business. Attention to detail oriented, tons of options-had a regular dog and a #14 which is chili n coleslaw, the dog its self isn?t as flavorful as a Nathan?s dog per-say, but juicy.The sauerkraut is pretty good here, the curly fries were ok, wish the serving was bigger (think five guys). Overall nice place,has an interesting knights / dungeons dragons look to it, the place is clean and has no foul smells. Would return/recommend tofriends! Read more
Consistently great food. Great selection of different style hotdog toppings. Highly recommend the West Virginia dog. Nice... atmosphere. Read more