Reviews for Burger King in Waterloo, IA
The staff was upbeat, professional, attentive, friendly, and courteous. Outstanding job!! The food was delicious...Very clean... place to eat!! Looked as if they worked as a unit!! Team!!! THANK YOU FOR YOUR GREAT WORK!! Read more
This BK makes the food pretty well, Usually, the fries are nice and warm and my burger is made neatly instead of all on one half... of the burger or fallen out. Read more
I gave 3 stars because of a pleasant employee otherwise it would have been one. I will only go here in the morning as they have... one employee, Sandy, that can not only get the order right but is also very nice. If something doesn't go right she is soapologetic and it almost seems like she takes it personally....the only one that actually seems to care. I like that she knows Iwant picante sauce without me having to ask as I forget to ask half the time (Not many people that give the "personal touch" nowdays it seems). Maybe she trained the young girl that recently started working in the mornings as she seems to be nice but Ihaven't had many experiences with her. Please don't lose Sandy or you will lose more customers I'm sure. Read more
Well we went there for an online order when we told them that at the drive through the lady sighed and acted exasperated. We... got some bacon kings and they had about half a cup of mayo on them (not exaggerating) and no other sauce, cheese wasn't evenwarm definitely not melted and the fries seemed baked instead of fried. We got our money back with an online complaint. Read more
Asked for extra bacon didn't get any, have my digital receipt that proves it. Very rude from the moment I pulled up to the... moment I left. Now I remember why I stopped going to this location. Fries were stale like they just popped them back in thefryer after letting them sit out for 45+ minutes. Just annoyed and regretting this now. Literally was out in the sun all day,haven't been able to eat since yesterday at my lunch time and it's now dinner time so pretty annoyed by the disregard for theircustomers. Like I'd get it if I was rude but literally pulled up and said "Here to pick up my mobile order for Ben" and thenwhen I pulled to the window they were just instantly rude when all I said was "yes" and "Thank you!" To them at all sincepulling up. Once again, I'd get it if I was rude like the guy who was in the truck behind me, but don't take your personalproblems out on your customers. I never did any of the several places I was a manager (including burger king). I'm only 29 so ithasn't been that long for me either. Get it together people. You don't like your job get a different one??? Not hard to do andtemp agencies will even train you in a trade. Sorry not sorry Read more
You guys are absolutely ridiculous. Cant get an order right to save your lives and then want to have attitude about it.There is... only one pleasant person I have ever encountered there, Sandy, who is actually pleasant, tries, and doesn't have an attitude.Idk how she deals with the rest of you. Especially the GM, Andrea. She needs to chill with her attitude and be a little moreprofessional. As for the food, it's great, when they get your order right. (2/5 chance they will get it right) Read more
Pulled up in my semi. Drive thru was busy. I ordered online. Called to confirm my order. And no problems just polite, friendly,... and helpful service. They ran the food out to me.. Extremely happy with today's experience. Read more
Very good, order was correct, fries are usually very good here 9 out of 10.