Reviews for Nespresso Boutique in Waterloo, ON
I arrived at the store late in the afternoon of Oct. 16th. There were 3 staff working with customers. I stood behind a customer... that was at the cash register. I stood there patiently for 10 minutes when I noticed one of the other sales people ( one wearingblack glasses) became available. I asked if she could help me , I would like to buy some coffee. She motioned to the frontentrance of the store where 2 people had just arrived and said she needed to help these people 1st. I told her I had beenwaiting for 10 minutes and that I was next in line to be served. She rudely said no I was not. I just said Wow and left thestore. I have read other poor reviews of this store and obviously these people are not wrong. Guess I'm ordering pods online.Nespresso, you need to work on your customer service at this store. Very unimpressed.Wish I didn't have to give a star. Read more
I love nespresso. The Vertuo machine is amazing. Had nothing but great experiences at the Burlington Mapleview mall location. I... Was embarrassed today as I touched a display of a product and an employee loudly told me I can?t touch things in the storebecause of health and safety protocols. Lol seriously the mall has over 10k people walking through it in the day everyonetouching the same door handles. Get a grip. You want me to buy a $50 coffee capsule holder but I can?t touch it in the store ondisplay? Might as well shop on Amazon then. Read more
Confused as to why they still have a 2-person capacity even with mask mandates lifted? I was in earlier this week so maybe that... has changed now. Either way - I got into the store eventually and they were lovely! Super knowledgeable on the coffees and madegreat recommendations for new blends. She even helped provide recommendations of new recipes to try with my pods (ps. I havetried them and I am in love!). Thanks to Morgan for her patience and expert advice :) Read more
While there was a large line out side the store, due to covid restrictions, we were served at a reasonable time. The staff... member we spoke to was very knowledgeable and answered all our questions. She grabbed the pods we wanted and paid while in line,we didn't get into the store but honestly there was no need. Read more
The queue time I went to this store several days ago was ok. I was about to purchase a coffee machine, but the staff assisted me... was so unprofessional. He didnt provide enough details of the machine. Instead, I had to keep asking him questions and mademyself annoying. Plus, the staff told me the promotion credit I got would never expire. However, the credit would actuallyexpire within one year. Wrong information. Should get enough training before assisting a customer. Had better choose anotherlocation. Read more
Getting service at this store takes FOREVER. The line is so slow (even though it is not that long). It took us 40 min to get a... coffee order and we came prepared with a list of pods we wanted (only 4 sleeves). They need a better system. I get that covidrestrictions limit how many people they have in store, but they have 5 employees to run two tills? they should be taking ordersin line and prepping them for check out before you get in the store. The only reason I am giving them two stars is because theman who helped me at till was very friendly. They need a better system. I personally saw them lose 4 customers during my wait? Read more
It was really busy but I understand with it being boxing week. I received a Nespresso machine for Christmas and being new to the... whole experience the customer service representative was very helpful and patient with me! Very happy with my purchase! I amalso happy with the free clear mugs I received with my purchase Read more
store employees are as slow and clumsy as possible. I spend a total of 20-25 minutes in the store to buy coffee. They barely... move. 2 years nothing has changed. Read more