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Reviews for Capriotti's Sandwich Shop in West Grove, PA

Terrie Kellar 1 year ago
1

Zero stars again. Thought I would give new management a chance but again got a lettuce and bread sub. Very disappointed. Don't... eat here unless you want a lettuce sub!!!!! $60 on 4 subs. My 1 Italian, think they just made me a lettuce sandwich. Verydisappointed, where's the meat? I did call and the supervisor said they would refund me for the sandwich. Iunfortunately, theyruined the craving for a sub. Won't eat here again ???? Read more

Frank Bisciotti 1 year ago
1

Called in, ordered a cheesesteak. Was given a chicken cheesesteak (pictured). Called back, was told I ordered a chicken... cheesesteak. I didn?t. Offered to make me the right thing but whoever was taking the order, was unable to keep it straight. Evenon the second order, when reading it back got it wrong. Lost my appetite Read more

Jenn McNulty 1 year ago
1

I'm sitting here now waiting for an order that I tried ordering by phone which is off the hook and has been for over an hour.... One of the famous sandwiches I wanted and someone else that came in after me wanted and we were told there was NO MORE of theCAPASTIMI MEAT. The store is still open for 30 mins and 3 more people have come in. There was also NO MEATBALLS so my husbanddecided on a Italian . Great place but too anxious to get done Read more

Bob Turk 1 year ago
1

WORST Capriotti's around! This store is giving the whole chain a bad name. It's just a bunch of kids who don't want to work... and it seems like either the manager is NEVER there on weekends or they are lying when you ask for one. They don't answer thephone, it's 'off the hook' most Sundays. I went there in person because they wouldn't pick up the phone and while I was there Icalled the store and it went to a 'busy' signal even though NO ONE WAS ON THE PHONE. A customer walked in that same day andsaid something about the phone not working and the kid behind the counter just said "oh, I dunno" and walked away, he didn'teven get the persons order. You get ignored most of the time when you walk in. The cheesesteak was skimpy, with hardly anymeat inside. I've been told they were "out of rolls" NUMEROUS times on various days of the week while trying to order within anhour of closing. The entire place should be fired and restaffed and that includes management who clearly doesn't care. Read more

Ry24 2 years ago
1

Look I don?t like being a Karen at all because i hate those type of people. It was terrible. Looked like it was pre made. Tried... to call and explain situation so no one else has to deal with the situation but they the phone off the hook and made it a busysignal. The Italian Hoagie with EXTRA meat had less meat then the original sandwich. The Italian sandwich tasted like wetlettuce. The cheesteak was so bland that i needed to add more ketchup to make it seem taste decent. My dog could make a bettersandwich. Whoever owns this place should shut it down immediately. I do not recommend this place at all. Read more

Kevin Lockwood (Toucan) 2 years ago
3

The food tastes really good, but they could pay a little more attention to detail when people order their food with no mayo or... any condiments Because some people have food allergies and it was specified this is why I wonder why people even write thingsdown if they are not going to follow the instructions. I drove 54 minutes to get a sandwich from this place. Put them in mycooler I drove home and when I got there told him my sandwiches had condiments that I did not ask for and my son has a foodallergy so that was the total waste. My son has autism and he was very very disappointed as I choose not to return to the storethis is the second I've been to this location. I sure hope everyone else enjoys it though we are human and people do makemistakes but when it comes to a food allergy things must be more clear. Have a good day! Read more

Rick H 2 years ago
1

Avoid Jennersville Capriotti?s. Tried to call ahead, no one answered. I went in and a bunch of kids with ear buds were working... and not even answering the phone. Store was so dirty, floors and counter, no gloves on the one worker. I had a huge bone chunkin my sandwich! Don?t go there. Read more

Gus Gonnella 4 years ago
1

Ordered 3 cheesesteaks and 2 out of three were burnt to a crisp. Tried to call them about it but kept getting a busy signal.... Drove down the store just before closing and the door was locked. They try to ignore my presence but I kept knocking on thewindow until they came to the door. Showed them the Cheesesteaks. They did not even argue but told me they could reimburse mesince I used DoorDash to order them on line. By the way, I also saw a dog walking around the restaurant which I am pretty sureis a health code violation. I will never go back there again. Read more