Reviews for Cafe Rio Mexican Grill in West Valley City, UT

Pretty disappointed in this location. Cafe Rio is ALWAYS my go-to dinner place when we eat out and I've never been disappointed... at any location, until this one. Hubby and I ordered 2 pork salads, got home and I had literally maybe 10 pieces of lettuce.Hubby had more but it was still not the quantity we are used to. Usually I can eat half and save the rest for lunch the next daybut I'm not even sure if this will fill us up tonight with how small and pathetic it is. Won't be returning to this locationagain. Which sucks cause I love being able to go through the drive through. Kind of seems like they skimped on the food causewe weren't there watching what they were doing like we would if we were inside. Guess we'll be going to the Valley Fair locationfrom now on. Read more

I regularly visit this restaurant because it?s close to my work. The problem is they can?t seem to get anything right. I ordered... on the app and watched as it took 45 minutes for it to be completed. I sat and watched as they helped 20 people through theline, (no exaggeration, I had plenty of time to count). Previously when I get in line I wait while it seems they help everyonewith app orders or the drive through. Either way, don?t use the app! Cafe Rio used to be a well run restaurant, but not anymore.I?ve painfully learned go to the restaurant and if the line is long, go somewhere else. The only place you can have 30 peopleworking but only 1 actually doing anything. Read more

My second time eating in this place. I'm getting hooked because service is fast,food flavor is great and customer service is top... notch. Clean place too we appreciate that a lot. Read more

Ordered online because I don't have a long lunch hour. Went to pickup & my order wasn't there. Lady at counter told me I went to... ths wrong location. Showed her my confirmation email with correct address. She then told me go write down what I ordered and shewould make it. Put a cold tortilla on cold beans and rice. Through it in a bag and said " Here." No apology, no concern,nothing. Accused me of being in the wrong store, well apparently I was. Read more

Cafe rio needs to do better maine?. This some violation.. this the second time I order fire grilled chicken only to get ?PORK?... and I?m MUSLIM?.. I don?t like complaining bout food? that?s why I just let things be .. and buy something else.. But I reallylike the Mexican food? but they need to respect customers money and religious preferences?. I?m supposed to be mad ? irate?because I took a bite ? but plz fix this issue.. Read more

I am severely disappointed. In ordering extra sour cream for my tacos the employees made the questionable decision to place the... sour cream on the tin foil wrapped around the tacos. This is quite saddening, my wife and I normally love this place. But latelyit has been subpar at best. With wrong orders, lack of any customer service and now this. I don't think they could get any lowerin my opinion. Truly saddening I hope it gets better in the future but that is highly doubtful. Read more

I am used to more of the East Coast Mexican Food Chainsm I would put this as an average place. Not Great, not Bad. Fill your... Belly Mexican Food on the Run. Read more

I love the fact that they have a drive through! Made my visit that much more enjoyable. With the pandemic and all, I would... prefer a drive through over dine in. Just my preference. Ordering was fast and easy, the line wasn?t too long. The food was muydelicioso! Read more